Online Sales Representative - Wheels & Tires Confidential Pomona, CA Job Details Full-time $69,859.15 - $84,131.45 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Automotive sales Spanish English E-commerce Automotive tire sales Time management Full Job Description Job Summary We are seeking a motivated, knowledgeable, and customer-focused Online Sales Representative to join our team and help grow our online sales of wheels and tires. This position will be responsible for managing online customer inquiries, providing product recommendations, preparing quotes, processing orders, following up with leads, and converting online inquiries into completed sales. The ideal candidate is a strong communicator with a sales-driven mindset and a solid understanding of the wheel and tire industry, automotive aftermarket, vehicle fitment, and tire sizing . Candidates with previous experience working for a tire distributor, wheel manufacturer, automotive aftermarket company, tire shop, dealership, or related business are strongly preferred. Key Responsibilities Manage and respond promptly to customer inquiries received through the company website, email, phone, online chat, social media, and other online sales channels. Assist customers in selecting the appropriate wheels and tires based on vehicle make, model, year, wheel specifications, tire size, fitment, budget, and intended use. Provide accurate product information, pricing, availability, specifications, and estimated delivery timelines. Prepare and send sales quotes, invoices, and product recommendations. Follow up with leads, quotes, and potential customers to maximize sales opportunities and conversion rates. Process online orders accurately and coordinate with the warehouse, purchasing, shipping, and operations teams to ensure timely order fulfillment. Verify wheel and tire fitment before finalizing orders and identify potential fitment issues or discrepancies. Recommend additional products and accessories when appropriate, including tires, wheels, TPMS sensors, lug nuts, adapters, and other automotive products. Meet or exceed assigned sales goals and revenue targets. Build and maintain strong relationships with customers, dealers, installers, automotive shops, and other business accounts. Provide excellent customer service throughout the entire sales process, from initial inquiry through order delivery. Handle customer questions regarding product availability, shipping, returns, warranties, pricing, and order status. Resolve customer concerns and coordinate with the appropriate internal departments to address order or product issues. Maintain accurate customer, lead, quote, and sales information in the company's CRM and sales tracking systems. Monitor online sales activity, customer inquiries, conversion rates, and overall sales performance. Assist with maintaining accurate product listings, descriptions, pricing, photos, inventory information, and specifications across online sales platforms. Stay current on new wheel and tire products, brands, sizes, applications, promotions, and automotive aftermarket trends. Work closely with the marketing team on online promotions, product launches, seasonal campaigns, and special offers. Identify opportunities to increase online sales, improve customer engagement, and expand the company's digital sales channels. Collaborate with the sales, warehouse, purchasing, marketing, and management teams to ensure a seamless customer experience. Perform other sales, customer service, and administrative duties as assigned. Qualifications 1-3+ years of experience in online sales, automotive sales, e-commerce, or customer service preferred. Previous experience in the wheel and tire, automotive aftermarket, tire distribution, wheel manufacturing, tire retail, or related automotive industry is strongly preferred. Experience working with tire brands, wheel manufacturers, distributors, dealers, automotive shops, or aftermarket retailers is highly desirable. Strong knowledge of wheels, tires, vehicle fitment, tire sizing, wheel specifications, and automotive products. Strong written and verbal communication skills. Excellent customer service and relationship-building skills. Sales-oriented with the ability to identify customer needs, recommend appropriate products, overcome objections, and close sales. Comfortable communicating with customers through phone, email, online chat, and social media. Strong attention to detail, particularly when processing orders, preparing quotes, and verifying wheel and tire fitment. Ability to multitask and manage multiple customer inquiries and sales opportunities simultaneously. Proficient in Microsoft Office, Google Workspace, CRM systems, and e-commerce platforms. Self-motivated and able to work independently while also collaborating effectively with the sales, warehouse, purchasing, marketing, and management teams. Ability to work in a fast-paced, deadline-driven environment. Bilingual in English and Spanish is a plus. Preferred Skills Strong understanding of automotive aftermarket products. Familiarity with wheel and tire brands and product specifications. Experience using online marketplaces, e-commerce platforms, CRM systems, or online sales tools. Knowledge of wheel fitment, bolt patterns, offsets, tire sizing, load ratings, and related specifications. Proven ability to convert online inquiries into sales. Strong negotiation, follow-up, and closing skills. Strong organizational and time-management skills. Key Performance Indicators (KPIs) Performance will be measured based on: Monthly online sales revenue Lead-to-sale conversion rate Quote-to-sale conversion rate Number of leads and inquiries handled Average order value Customer response time Follow-up activity and lead management Repeat customer sales Order accuracy Customer satisfaction Achievement of monthly and quarterly sales targets Ideal Candidate The ideal candidate is someone who understands the wheel and tire business, enjoys working with customers, and knows how to turn online inquiries into sales. Industry experience is highly valued, particularly experience with a tire distributor, wheel company, automotive aftermarket retailer, tire shop, dealership, or similar business. We are looking for someone who is proactive, responsive, detail-oriented, and comfortable taking ownership of the entire online sales process—from the initial customer inquiry through the completed sale and delivery.

Pay:

$69,859.15 - $84,131.45 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have experience in the Wheels/Tires Sales Industry? How many years of sales experience do you have?

Work Location:

In person