Sales Associate, Outlet Sales Palecek Imports Inc - 5.0 Richmond, CA Job Details Full-time $30 - $32 an hour 6 hours ago Benefits Profit sharing Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Employee discount Qualifications Customer communication Microsoft Excel Customer relationship building Microsoft Outlook Sales analytics & reporting tools Merchandising Employee relationship building Client relationship development Client retention Microsoft Teams Retail store product knowledge Activity sales targets POS systems

Full Job Description Reports To:

Manager, Outlet Sales Department:

Sales FLSA Status:

Full Time /

Non-Exempt Date Prepared:

August 2026 Who We Are As a family-owned company, PALECEK values integrity, loyalty and strong partnerships. We are driven to improve, innovate and inspire. We bring our personal best to every aspect of our business, from our design and craft to our internal teamwork and customer service. We are passionate about creativity and believe beautiful spaces enhance the quality of life. Summary The Outlet Sales Associate plays a key role in the success of the PALECEK Outlet by delivering an exceptional customer experience, driving sales, building lasting customer relationships, and maintaining the elevated outlet standards that reflect the quality, craftsmanship, and lifestyle of the PALECEK brand. Working closely with the Outlet Sales Manager, this position creates a welcoming, engaging, and service-oriented shopping environment by assisting customers throughout the sales process, providing product knowledge and design guidance, and ensuring every interaction reflects PALECEK's commitment to personalized service. The Outlet Sales Associate is responsible for supporting daily outlet operations, maintaining visual merchandising standards, organizing inventory, receiving and preparing merchandise, and ensuring the outlet remains clean, organized, and visually inspiring. Description Drive outlet sales by delivering exceptional customer experience, identifying customer needs, recommending appropriate products, and consistently achieving or exceeding individual sales goals Build and cultivate long-term relationships with retail customers, interior designers, trade professionals, and repeat clients through outstanding service, proactive follow-up, and personalized communication Assist customers throughout the sales process by providing expert product knowledge, design guidance, space planning recommendations, product availability, pricing information, and order placement while ensuring a seamless purchasing experience Serve as a knowledgeable brand ambassador by confidently communicating PALECEK's commitment to quality craftsmanship, unique materials, and timeless design while promoting the company's products and lifestyle Support the daily operations of the outlet, including opening and closing procedures, point-of-sale transactions, cash handling, pricing, product tagging, order processing, merchandising, and maintaining overall showroom readiness Maintain accurate inventory by assisting with receiving merchandise, inspecting incoming products, processing transfers, replenishing the sales floor, conducting cycle counts, and supporting floor sample rotations and inventory organization Ensure the showroom remains clean, organized, and visually compelling by maintaining displays, arranging furniture and accessories, updating signage, and executing merchandising standards that reflect the PALECEK brand Develop new business opportunities by engaging walk-in customers, networking with design professionals, generating referrals, and maintaining ongoing relationships with existing customers to encourage repeat business Partner with the Outlet Sales Manager to execute promotional events, seasonal merchandising changes, inventory initiatives, showroom resets, and other sales-driving activities that enhance the customer experience and maximize outlet performance Monitor product availability and communicate inventory needs, customer feedback, and sales trends to the Outlet Sales Manager to support purchasing decisions and improve operational efficiency Resolve customer questions and concerns professionally and promptly, exercising sound judgment to provide positive solutions that strengthen customer satisfaction and loyalty Maintain accurate customer records, sales documentation, and order information while ensuring timely follow-up on quotes, special orders, deliveries, and customer inquiries Collaborate effectively with Corporate, Customer Experience, Merchandising, and the Distribution Center to ensure accurate product information, inventory availability, and timely order fulfillment Ensure compliance with all company policies, operational procedures, safety standards, and loss prevention practices while contributing to a safe, professional, and customer-focused work environment Key Qualifications Flexible schedule with the ability to work weekends, holidays, special events, and occasional extended hours based on business needs. The regular work schedule is Tuesday through Saturday, 10:00 am to 7:00 pm, with Mondays and Sundays as scheduled days off Minimum of 1-3 years of retail sales experience, preferably within the furniture, home furnishings, luxury retail, interior design, or lifestyle industry Demonstrated success in achieving individual sales goals while providing an exceptional, relationship-focused customer experience that promotes repeat business and customer loyalty Strong understanding of retail sales techniques, customer engagement, visual merchandising, and showroom presentation, with the ability to create an inviting and inspiring shopping environment Excellent interpersonal, verbal, and written communication skills with the ability to build trust and establish lasting relationships with retail customers, designers, trade professionals, and internal business partners Strong organizational, time management, and multitasking skills with the ability to prioritize responsibilities and maintain attention to detail in a fast-paced outlet environment Self-motivated, dependable, and results-oriented with the ability to work independently while also contributing effectively as a collaborative member of a team Passion for luxury furnishings, home décor, and interior design, with the ability to confidently communicate product features, craftsmanship, materials, finishes, and design concepts to customers Proficient in Microsoft Office Suite (Outlook, Word, Excel, and Teams) and experienced using retail point-of-sale (POS), customer relationship management (CRM), inventory management, and order entry systems. Experience with ERP platforms such as NetSuite is a plus Strong problem-solving skills with the ability to resolve customer concerns professionally, exercise sound judgment, and maintain a positive customer experience Physical Requirements Work is performed primarily in an outlet environment with frequent interaction with customers, employees, vendors, and delivery personnel The work environment includes moderate noise levels typical of an outlet store and occasional movement of furniture and merchandise Regularly required to stand, walk, and move throughout the outlet for extended periods while assisting customers, supervising operations, merchandising displays, and monitoring the sales floor Frequently required to sit, use a computer, telephone, and other office equipment to complete administrative tasks, sales reporting, inventory management, scheduling, and customer communications Frequently required to bend, stoop, kneel, reach, climb ladders or step stools, and move throughout the outlet to merchandise products, adjust displays, perform inventory counts, and maintain showroom presentation Ability to lift, carry, pull, or reposition furniture, décor, and other merchandise weighing up to 30 pounds, with or without reasonable accommodation. Assistance or appropriate equipment should be utilized when moving heavier items

Pay & Benefits Pay:

$30.00 - $32.00 per hour Commission Competitive Paid Time Off A flexible health plan offering medical, dental, and vision benefits. Health Care and Dependent Care Flexible Spending Accounts Health Savings Account 401(k) Savings Plan Profit Sharing Benefits Generous Employee Discount If you are interested in applying for this position, please apply