Part-Time Sales Support - Lead Handler So Cal Fence Supply Newbury Park, CA Job Details Part-time $17 - $20 an hour 3 days ago Qualifications Computer operation Attention to detail Client interaction via phone calls Full Job Description Support our sales team by handling inbound leads and managing the order process. So Cal Fence Supply, a leading supplier of vinyl and aluminum fencing in Thousand Oaks, is looking for a part-time Sales Support specialist to handle incoming leads from Facebook, Instagram, and our website. This is a phone- and computer-based role; no cold calling. Every lead that comes to you already raised their hand; your job is to follow up fast, gather their information, and pass qualified leads to our sales team. You'll talk to two kinds of customers: contractors sourcing material for jobs and DIYers planning their own fence project. You'll need to qualify leads, understand their needs, and coordinate with our inside sales team to move them forward. What You'll Do Respond promptly to inbound leads from Facebook, Instagram, and our website Qualify each lead and gather relevant information — contractor vs. DIY homeowner Answer customer questions about vinyl and aluminum fencing products Provide product information and direct customers to appropriate sales reps Pass qualified leads and customer details to our sales team Create and organize customer folders and lead tracking information Convert approved estimates into orders in our system Coordinate with the team on order details, lead times, and follow-ups as needed What We're Looking For Strong phone presence and communication skills Organized and responsive — leads move fastest when handled quickly Comfortable talking to both contractors and homeowners Basic computer skills (comfortable with email, spreadsheets, order systems) Detail-oriented and able to manage multiple leads Fencing, home improvement, or sales support experience a PLUS Reliable and self-motivated

Pay:

$17.00 - $20.00 per hour Expected hours: 20.0 - 25.0 per week Application Question(s): This role involves talking to both contractors (who know exactly what they want) and DIYers (who need guidance). How would you adjust your communication style between these two types? Give an example. You'll be creating customer folders, managing multiple leads, and converting estimates into orders. Describe a time you've tracked multiple projects or deadlines at once. How did you keep things organized? This job is about qualifying leads and passing them to our sales team — not closing sales yourself. Are you comfortable gathering customer info and handing off qualified leads to our reps, rather than trying to close the sale? Do you have any experience with fencing, home improvement, or building materials? If not, are you willing to learn about vinyl and aluminum fencing products quickly?

Work Location:

In person