Job Overview Off-Road Sales & Service Advisor Automotive Aftermarket Parts & Off-Road Services Are you an automotive enthusiast who loves Toyota, Lexus, 4x4s, and off-road builds? Do you enjoy helping customers turn their vehicle ideas into reality? If you have a passion for the automotive aftermarket and combine that passion with strong sales and customer-service skills, we want to hear from you. We are looking for an experienced Off-Road Sales & Service Advisor to join our team and help customers select the right products, upgrades, and services for their vehicles. This is a customer-facing role that combines sales, service advising, technical product knowledge, project coordination, and customer relationship management. Our focus is Toyota and Lexus aftermarket parts, 4x4 upgrades, and on

• and off-road performance applications.

What You'll Do Customer Sales & Service Work directly with customers to understand their vehicle, goals, budget, and intended use. Recommend the right aftermarket parts, accessories, upgrades, and installation services. Prepare accurate quotes and provide information on pricing, availability, compatibility, lead times, and installation requirements. Handle customer inquiries, orders, special orders, and follow-up. Build long-term customer relationships through knowledgeable, honest, and professional service. Identify additional products and services that genuinely add value to the customer's project. Follow up on open quotes, orders, installations, and completed work. Address customer questions and concerns and work toward effective solutions. Service & Installation Coordination Coordinate installation and service work between customers and technicians. Ensure jobs are properly quoted, scheduled, documented, and communicated. Review vehicle fitment and installation requirements before work begins. Communicate customer expectations and project requirements clearly to technicians. Monitor job progress and keep customers informed of changes or delays. Coordinate additional parts, labor, or services when project needs change. Help ensure completed work meets company standards and customer expectations. Technical Product Support Use your automotive and aftermarket knowledge to help customers make informed purchasing decisions. Assist with product compatibility, vehicle fitment, and installation questions.

Support product categories including:

Suspension and lift kits Wheels and tires Bumpers, armor, and skid plates Winches and recovery equipment Lighting and electrical accessories Roof racks and overlanding equipment Drivetrain and differential upgrades Steering, braking, alignment, and suspension components Other off-road and performance accessories Research products, specifications, compatibility, and installation requirements when needed. Stay current with new products, technology, installation practices, and Toyota/Lexus off-road trends. Help troubleshoot product or installation concerns and work with technicians when additional technical support is required. Customer Follow-Up & Project Development Maintain consistent follow-up on quotes, special orders, service estimates, and customer projects. Understand the customer's overall vehicle goals rather than focusing only on individual products. Help customers plan larger vehicle builds by organizing parts, services, timelines, and installation requirements. Maintain accurate customer, quote, order, and project information. Work toward individual and company sales goals while maintaining customer trust and satisfaction. Industry & Community Support Share customer feedback, product knowledge, sales trends, and industry insights with the marketing team. Participate in content ideas involving new products, vehicle builds, customer projects, events, and promotions. Represent the company at trade shows, off-road events, enthusiast gatherings, product demonstrations, and industry functions when needed. Help promote our products, services, and expertise within the Toyota, Lexus, and off-road communities. Team Collaboration Work closely with technicians, sales staff, management, vendors, and marketing/social media team members. Clearly communicate customer requirements and project details between sales and service. Support coworkers with product, fitment, and technical information. Contribute to a positive, professional, and collaborative work environment. Follow company procedures for quoting, sales, documentation, scheduling, and customer service.

What We're Looking For Required:

Experience in automotive aftermarket sales, parts sales, service advising, or a related automotive position. Strong knowledge of Toyota and Lexus vehicles, particularly 4x4 and off-road platforms. Knowledge of aftermarket parts, accessories, vehicle modifications, and installation requirements. Ability to understand and clearly explain technical information to customers. Strong sales and customer-service skills. Excellent communication, organizational, and problem-solving skills. Ability to manage multiple customers, projects, orders, and service jobs. Comfortable working in a fast-paced automotive environment. Comfortable using computers, POS/inventory systems, email, and business software. Valid driver's license and acceptable driving record. Preferred Technical Knowledge Experience or knowledge with: Toyota and Lexus 4x4 platforms Suspension systems and lift kits Wheels and tires Bumpers, skid plates, and vehicle armor Winches and recovery equipment Lighting and electrical accessories Roof racks and overlanding equipment Drivetrain and differential upgrades Steering, braking, alignment, and suspension geometry Off-road vehicle setup and performance Aftermarket product fitment and installation The Ideal Candidate We're looking for someone who is: Customer-focused

• You provide knowledgeable, honest, and professional service. Technically capable
• You understand automotive service, repair, aftermarket products and how they apply to different vehicles and builds. Sales-oriented
• You're motivated to grow sales without sacrificing customer trust. A strong communicator
• You can explain products, services, pricing, and technical information clearly. Organized and adaptable
• You can manage multiple customers, projects, and priorities. A problem solver
• You enjoy finding solutions to customer, product, fitment, and service challenges. An automotive enthusiast
• You genuinely enjoy 4x4 vehicles, off-road performance, and the aftermarket industry. Collaborative
• You work well with customers, sales, service, technicians, management, marketing, and vendors. Proactive
• You take ownership of follow-up, open quotes, customer projects, and sales opportunities.

Why This Role Matters This is more than a traditional sales position. You'll help customers take an idea—from a simple upgrade to a complete vehicle build—and turn it into a finished project. You'll work directly with customers and alongside experienced technicians while developing your knowledge of some of the most exciting products and applications in the off-road industry. Success in this role means building great customer relationships, providing accurate technical guidance, converting opportunities into completed projects, and helping grow the business and its reputation within the off-road community. Work Environment This is a hands-on, customer-facing position in an automotive aftermarket and off-road environment. The role combines sales, customer service, service advising, technical product support, project coordination, and industry collaboration. Occasional evening or weekend work may be required for trade shows, off-road events, product demonstrations, and other industry activities. If you're passionate about off-road vehicles, enjoy working with people, and have the automotive knowledge and sales skills to help customers build the right vehicle for their needs, we'd like to meet you.

Compensation:

$26.00

• $38.

00 per hour, depending on experience (DOE) 40+ hours per week Compensation includes 100% employer-paid annual healthcare premium for the employee (valued at approximately $6,000+). Coverage for dependents is available at the employee's expense.

Benefits:

Health & dental insurance Paid time off (PTO) Product discounts (available after 90 days of employment) IRA contributions matched after 2 years of employment

Business Hours:

Monday to Friday, 8:30 AM

• 5:30 PM (with a one-hour lunch break) Paid time off for most major holidays

Job Type:

Full-time Pay:

$26.00

• $38.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Retirement plan Ability to

Commute:

Golden, CO 80403 (Required)

Work Location:

In person