Account Coordinator

Account Coordinator EVO Systems LLC Westport, CT Job Details Full-time $58,000 - $65,000 a year 3 hours ago Benefits Health insurance 401(k) Paid time off Qualifications Customer communication Teamwork Customer relationship building Client onboarding Sales Supplier management Customer service Identifying new business opportunities Research Mid-level Microsoft Office 3 years Bachelor's degree Attention to detail Order placement Productivity software Freight Account management Communication skills Marketing Stakeholder relationship building Order fulfillment Full Job Description Who is EVO? EVO Systems LLC (EVO), is a cloud solution services provider for the fenestration industry. Bridging the ordering and logistics gaps between suppliers, fabricators, installers, construction companies, and customers, EVO is a complete solution for your ordering, fulfillment, and distribution needs. EVO connects directly with manufacturers and suppliers' ordering and inventory systems, delivering superior value. Carrying only the best in brand products, our platform is backed by an integrated network, Cloud 9®, that empowers all facets of service to our customers. The EVO Account Coordinator is dedicated to creating and maintaining relationships with customers, internal, and external sales team members. They will be the point of contact for our sales representatives managing orders and quotes from start to finish. The role involves ongoing communication and follow-ups as needed pertaining to opportunities, orders, quotes, and meeting customer needs. The Account Coordinator must be energetic, an excellent communicator, detail-oriented, and comfortable working in a fast-paced, entrepreneurial environment.

Core Responsibilities:

Build and maintain relationships with customers, internal and external sales team members Territory support for ISC Sales representative

Order & Quote Management:

Issue and review quotes and order acknowledgements Order samples from appropriate suppliers Communicate order & shipping information (ship date changes /backorders/ split orders/ tracking info) Split orders with partial availability for accounts that allow incomplete shipments Coordinate internal and external resources Research customer concerns, issues, and requests - specifications and drawings Vendor Communication as it pertains to quotes and orders Periodically reach out to customers and/or sales reps about no-sale/low-sale accounts. Periodically reach out to customers and/or sales reps about opportunities to sell excess and/or aging inventory. As appropriate, follow up on quotes with customers and/or sales reps.

Case Management/ Resolution Order Lifecycle Coordination:

Act as a proactive liaison between customers and external partners (freight and vendors) to track shipments and ensure timely delivery. You will be the "voice of the customer" when communicating with our logistics partners to get the answers our clients need.

Creative Issue Resolution:

Thrive in a fast-paced environment by taking ownership of complex delivery or inventory challenges. Rather than just following a script, you will use your "detective skills" to find solutions to shipping delays or order discrepancies before they become a problem for the customer. Create cases and provide follow-up throughout the process Onboard new customers Follow-up with customers regularly to ensure needs are being met and to identify and present opportunities Promote & market company capabilities, products, and services Additional ad hoc duties as needed

Experience:

3-5 years of customer service or related experience. Strong interpersonal, verbal, and written communication skills. Ability to work independently or to coordinate with multiple teams. Outstanding attention to detail. Familiarity with Microsoft Office Suite is required.

Education:

Bachelor's degree preferred.

Pay:

$58,000.00 - $65,000.00 per year

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person