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GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

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JOB SUMMARY

Responsible for selling Oceania (OCI) products directly to consumers by cultivating and maintaining customer relationships. This includes initiating calls to customers, building rapport, recommending modifications to products & services, promoting customer retention, driving direct sales, and ensuring an overall superior customer service experience with

OCI. DUTIES & RESPONSIBILITIES

• Promote sales to direct consumers by initiating calls. Use SF Campaigns to act on leads and/or prospects in order to identify travel needs, present and/or explain OCI cruise products, and make travel recommendations.
• Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, and identifying and meeting customer needs and expectations. This includes meeting customer retention goals and following up with consumers, as necessary, in order to close sales and meet or exceed revenue goals.
• Build and maintain effective relationships with new and existing consumers. Maintain consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell OCI products based on client travel history.
• Acquire in depth industry and OCI company knowledge in order to articulate cruise product features, benefits, pricing, and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits, and other shipboard amenities.
• Attend and actively participate in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
• Participate in department approved mass e-mail campaigns targeting specific guests' profiles.
• Perform other job-related functions as assigned.