Duties and Responsibilities:

•

Account Support:

Act as branch point of contact for key accounts

• Order Management:

  Support accurate order completion, processing, and tracking. This includes e-commerce and direct customer orders.

•

Delivery Coordination:

Ensure timely deliveries and jobsite logistics and proactively communicate any delays when necessary.•

Documentation:

Facilitate accurate job quotes, purchase order management, credit rebills and Scope of Work (SOR) documentation•

Customer Service:

Provide product information, assist customers with product selection, and with after-sales support.•

Customer Communication:

Provide customer service via phone, email, and text.

In addition to the above responsibilities, this individual is held accountable for all other duties asassigned.

Required Qualifications

• High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience
• Demonstrated customer service skills
• Proficient in MS Office applications
• Strong organization skills
• Ability to problem solve, be detail oriented, and multi-task

Preferred Qualifications:

• English/Spanish bilingual a plus, but not required

Education/Experience:

High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience.

Work Environment:

Sales Center Office;Work ScheduleMonday-Friday 7:30am-4:30pmPhysical Demands Demand FrequencySedentary

• Lifting 0-10 pounds OccasionalLight Lifting
• 10-20 pounds OccasionalModerate Lifting
• 20 to 50 pounds NeverHeavy Lifting
• 50 to 100 pounds NeverPulling/Pushing, Carrying OccasionalReaching or working above shoulder OccasionalWalking FrequentStanding FrequentSitting ConstantStooping NeverKneeling NeverRepeated Bending NeverClimbing NeverDesk Work/Computer use/Telephone use ConstantOperating a motor vehicle NeverOperating a commercial vehicle NeverOperating warehouse equipment, forklift, baseloid lift etc NeverOther
• Talk, Drive, visit customers etc.

FrequentEEO StatementWatsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis ofage, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplacewhere we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis ofmerit, qualifications and competence.

Job Acknowledgment:

Since the duties, responsibilities, qualifications and competencies described here are necessarily subjectto change, I acknowledge that revisions to the job description may occur. All such changes will becommunicated and I understand that revised information may supersede, modify, or eliminate existingstatements in the job description document. I have received the job description, and I understand that it ismy responsibility to read, understand, and be able to perform the work described herein and revisionsmade to it.

Subsidiary:

Gemaire DistributorsBusiness Title:

Sales AdministratorLooking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leaderin HVAC equipment? The Sales Administrator is responsible for providing support to the Sales team,Sales Center, and customers. The ultimate goal of this role is to serve as a liaison between the company and its customers regarding product availability, delivery coordination, order entry, order status and problem resolution.