Sales Operation Specialist

POSITION SUMMARY

The Sales Operations Specialist (SOS) is responsible for supporting all stages of the sales cycle as a member of the RWC Wholesale Plumbing (WP) Sales Team. This office-based role is located in our Atlanta headquarters and will be responsible for supporting identified field sales personnel by managing a range of administrative duties. By supporting field sales personnel from the inside, their outside selling activities become more efficient and effective. This teamwork drives high impact activities which, in turn, drives our business development and revenue growth.

PRINCIPAL RESPONSIBILITIES

Communicate daily with all identified field sales contacts to coordinate required support activities. Connect weekly for purposes of planning ahead. Manage and process sales quotations as well as update all related opportunities and conversions in Salesforce. Pricing entry and submission. Annual Quotation and Net Pricing maintenance. Review and process annual rebate programs, payments and follow up with respective sales leaders. Assist sales leaders with presentations, sales reports and other selling tools. Support recurring sales meetings by compiling updates, tracking follow-ups, and partnering with sales managers to ensure action items move forward. Coordinate Salesforce system lead generation inputs in conjunction with Regional Sales Managers (RSM) and Business Development Managers (BDM). Support sales/marketing efforts with buying group events, trade shows, and related events. Track various WP Sales initiatives (merchandising displays, etc.). Manage Field Free of Charge (FOC) requests. Work with accounting and sales leaders for customers on new account opening and follow-up Support sales leaders with RWC OnDemand orders, approvals, and tracking. Facilitate and manage credit/check and Coop/promotional fund requests and follow up. Coordinate and manage new hire onboarding schedule, communication in conjunction with the respective sales manager. Facilitate collection and submission of Spotlight for Success and job profiles. Compile sales topics from Wholesale team for the Marketing Monthly newsletter. Other duties as assigned.

REQUIRED QUALIFICATIONS

Education:

Associates degree required

Experience:

Minimum 2 years of customer service experience, including at least 2 years in a customer-facing role (phone, email, or in-person support). Experience in Business Management Software (Salesforce, SAP, etc.) is strongly preferred but not required Demonstrated customer service mindset with the ability to support sales priorities; service and responsiveness are valued over direct selling. Preferred product knowledge and mechanical aptitude, with experience supporting customers in plumbing, wholesale distribution, building products, or similar targeted industries. Ability to work in a team environment as well as being a self-starter Ability to work well across various departments (Sales, Marketing, Finance, Customer Service) Exceptional troubleshooting skills Must be able to communicate effectively, both verbally and in writing Must have the ability to work well within a business environment and the ability to multitask

Competencies:

Strong problem identification and objection resolution skills Able to build and maintain strong internal relationships Exceptional verbal communication skills Excellent listening skills Strong written communication skills Self-motivated, with high energy and an engaging level of enthusiasm Ability to occasionally travel and attend sales events or exhibits Ability to work individually and as part of a team High level of integrity and work ethic Experience with customer relationship management software, SAP, Salesforce and Microsoft Office Suite of products

WORKING CONDITIONS

This position will be in an office environment. Job requires both sitting and standing. Excellent vision, hearing, speech and motor skills are required to perform essential functions of the job.