A Sales Support Specialist works as part of a sales team to provide support to sales representatives and assist with customer service. Manages data used by a sales team. Reviews orders and customer requests, and works to resolve customer issues related to sales. May research and develop leads for sales.
Weigh in and out all trucks entering the landfill or transfer station. Set up new trucks, issue truck permits, and test scales daily for accuracy. Verify the accuracy of waste disposal in proper designated areas (grid reports).
Sales Support:
Provide administrative support to the sales team (e.g., preparing client proposals, maintaining account records, and gathering account details). Assist sales representatives with customer inquiries, price quotes, and account updates.
Administrative & Billing Duties:
Perform general office administrative tasks, including answering phone calls, filing, managing correspondence, and ordering supplies. Provide accurate and efficient information for customer billing, including generating routine reports for customers and management. Verify the accuracy of hauls and disposal for payment processing of third-party truck hauling.
Operations & Compliance:
Accurately dispatch proper instructions regarding special waste disposal with operators and the Operations Manager. Account for various environmental compliance tasks as assigned. Keep landfill management apprised of any relevant community feedback or information regarding the facility. Requirements High School Diploma or general education degree (GED). 1-3 months of related administrative, customer service, or office support experience preferred. Experience in a logistics, waste management, or industrial environment is a plus.
Knowledge, Skills, and Abilities Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rates, ratios, and percentages.
Administrative & Tech Skills:
Basic proficiency with office software (MS Office, data entry systems) and comfortable operating digital scales and billing software.
Communication & Support:
Strong interpersonal skills with the ability to communicate effectively with customers, drivers, field operators, and the sales team.
Physical / Mental
Demands Ability to sit, stand, walk, use hands and fingers, reach, talk, and hear.
Visual Requirements:
Close vision and distance vision. Ability to occasionally lift and/or move up to 10 pounds. Working Conditions Frequently exposed to outside weather conditions. Frequently exposed to moving mechanical parts, fumes, and airborne particles. Noise level in the work environment is moderate to loud.
