Location:

Firehouse Job Summary Supports inbound and outbound sales efforts by applying developed knowledge of electrical products, customer needs, and sales processes. Works under moderate supervision to handle routine transactions, respond to customer inquiries, and supports the sales organization in achieving revenue goals. Uses established procedures to identify solutions in straightforward situations, make sound decisions, and maintain strong customer relationships through prompt, professional service. Champions digital adoption to streamline interactions, enhance responsiveness, and elevate the overall customer experience. Key Responsibilities\nDetermines appropriate product selections and pricing for customer orders by referencing inventory, lead times, and contract terms.\nPerforms order entry, quote generation, and follow-up tasks to ensure accurate and timely processing of customer transactions.\nObserves customer purchasing behavior and sales trends to identify potential upsell or cross-sell opportunities.\nHandles incoming calls and emails from distributors, contractors, and end users to provide product information and resolve routine service issues.\nEnters sales orders, customer notes, and related transaction details into CRM or ERP systems to support data accuracy and reporting.\nContacts external vendors and internal departments to confirm availability, delivery timelines, or technical specifications as needed.\nEnsures customer satisfaction by following up on open quotes, shipment status, and product feedback, escalating issues when necessary.\nPrepares and organizes sales materials, product catalogs, and customer records to support inside sales operations and training needs.\nExercises professional judgment when managing customer concerns and provides informal guidance to newer team members on system use and customer service best practices.\nPerforms other duties as assigned\nComplies with all policies and standards\nManages staff performance and development, coaching team members to achieve their full potential in contributing to the department's goals.\n

Required Education & Experience Minimum Education Level:

High School Diploma Years of Experience:

2-4 years

Preferred Education & Experience Years of Experience:

5-7 Years Spans of Control Does this role

Manage Southwire Team Members:

No Travel Travel:

None Physical Requirements Moving:

Standing:

Sitting:

90% Working Conditions Office Equipment Computer/Keyboard Competencies\nAction Oriented\nBalances Stakeholders\nCollaborates\nCustomer Focus\nNimble Learning\nPlans and Aligns\nSkills\nSales Prospecting\nCustomer Relationship Management\nSelling Techniques\nSalesforce\nNegotiation\nOrder Entry\nPositivity\nLead Generation\nRelationship Building\n

Enthusiasm Benefits We Offer:

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