Holiday Inn Statesboro, GA University Sales Coordinator is responsible for all administration duties to include but not limited to coordinating group room blocks in the PMS system, sell meeting space, clerical contracting, data entry, collect all methods of payments, enter pick up into the sales system, and anything the sales teams requires. Responsibilities will include but not be limited to: Generate revenue through corporate business and banquet business Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects. Maintain accurate, legible records and files to provide group history, ensure future and current quality service and enhance prospects. Create event proposals and contracts. Work closely with client to obtain/update all even details and ensure a successful event. Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested. Obtain (and enter) group blocks into the hotel property management system; enter rooming lists prior to reservation cut-off date, and coordinate with Guest Service Manager to make sure any special billing arrangements are entered into the PMS system correctly. Greet clients prior to their event to make sure that they have everything they need for a successful event. Follow-up with client after their event to obtain service feedback. Ask for repeat business or referral business. Send thank you" email/note following each event Coordinate participation in seasonal wedding vendor shows and attend industry-related meetings. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Assist in copying/faxing/mailing Prepare BEOs for kitchen staff and host weekly BEO meeting for department heads. Work closely/communicate with kitchen & banquet staff to ensure successful events Prepare group turnovers for operational department heads. Effectively communicate group needs with guest service staff and housekeeping staff

Preferred Qualifications:

Experience with OPERA Cloud PMS Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain high standards of personal appearance and grooming, which include wearing nametags. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information.

Pay:

$15.00 per hour Expected hours: 40.0 per week

Work Location:

In person