We are looking for an experienced Customer Service Representative (CSR) to join our inside sales team. The CSR will monitor customer requests and enter sales orders into MRP system. They will collaborate with various sales professionals, so it's essential that they have excellent communication skills and feel comfortable working in a team environment. Responsibilities Build customer relationships Suggest and implement improvements in the sales administration process Report on sales metrics and suggest improvements Use customer feedback to generate ideas about new features Research and discover methods to increase customer engagement Build an open-communication environment for your team Skills Strong level of attention to detail and thorough in completing work tasks Hands on experience with MRP software and MS Excel Comfortable handling customer interactions Excellent interpersonal and team building skills Strong analytical and organizational skills Numerical abilities and problem-solving attitude Qualifications Proven customer service experience with a strong focus on timely and professional communication Proficiency in Microsoft Office, data entry, and general office administration; familiarity with spreadsheets Strong organizational and time-management skills

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance

Experience:

Customer Service:

3 years (Preferred)

Work Location:

In person