Inside Sales

Job Description:

Essential Duties and Responsibilities:

Build an excellent rapport with all key customers, understanding their needs and delivering to their requirements. Respond by phone, fax or e-mail to customer including requests for quotes, pricing, and availability of product. Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Maintain relationships with key customers to support ongoing business and enhance customer satisfaction. Fill orders by verifying and entering information, process orders and expedite shipment when necessary, communicate expected delivery date and other order-related updates. Develop accounts by checking the customer's buying history; suggesting related and new items; explaining technical features. Ensure that stocking levels are appropriate, and that stock is sold regularly to avoid inventory holding cost. Continually check that set levels are correct for forthcoming anticipated sales. Deliver revenue against Quarterly outlooking by forecasting numbers with the External Sales, Production, and Logistics teams to ensure Revenue and Material Margin outlooks are accurate, and any issues are highlighted early on in order to react appropriately. Assess competitors by analyzing and summarizing competitor information and trends; identify sales opportunities. Maintain and improve quality results by following standards, recommending improved policies and procedures. Keep current with technological and competitive developments, update job knowledge by studying new product descriptions, and participating in educational opportunities. Assist customers and sales representatives with any complaints. Contribute to a team environment by sharing responsibility in support of the outside sales function and support of the outside sales personnel. Provide direct technical support to regional managers, representatives, and customers. Support company continuous improvement initiatives. Other duties as assigned.

Qualifications:

4-year technical degree preferred. High proficiency with Microsoft Office products, specifically Outlook, Word, and Excel (advanced Excel skills preferred. Excellent communication skills (both written and verbal) with multiple stakeholders and customers. Ability to multi-task, prioritize, and manage time effectively, meeting deadlines as assigned. High analytical abilities leading to competent problem solving and logical decision making. Good hands-on organization skills - must be able to plan and prioritize workload using their own skills and initiative.

Compensation Information:

66,000-80,000 ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. At ITW, we think and act like entrepreneurs. We embrace autonomy, make decisions and take ownership to create innovative solutions for our customers all over the world. ITW is a Fortune 200 global multi-industrial manufacturing leader. Our seven industry-leading business segments offer career development and learning opportunities in more than 50 countries across the globe. We're committed to investing in our people and supporting their growth through unique and relevant development opportunities at each stage throughout the employee life cycle. Our decentralized, entrepreneurial culture empowers you to think and act like a business owner. We aspire for everyone to perform to their full potential and value the unique and diverse perspectives, experiences and ideas that make us better together. The ITW Business Model gives us the tools to focus on what's most important, and we're grounded in our values of Integrity, Simplicity, Trust, Respect and Shared Risk.