Guest Experience & Salon Sales Coordinator | Front Desk Legacy salon.spa - Gurnee, IL Legacy salon.spa is looking for a motivated, professional, and guest-focused individual to join our Front Desk Support Team as a Guest Experience & Salon Sales Coordinator . This is much more than a traditional receptionist position. Our front desk plays an important role in creating an exceptional guest experience, supporting our service providers, managing the appointment book, and helping drive the overall success of the salon. We are looking for someone who has a cosmetology or professional salon background , understands the salon environment, enjoys working with people, and takes initiative without needing to be continually given the next task. What You'll Do Provide an exceptional experience from the moment a guest contacts or enters the salon through checkout and rebooking. Professionally answer phones, schedule appointments, respond to guest needs, and manage appointment changes. Effectively manage the appointment book to maximize availability and support salon productivity. Educate guests on available services and confidently recommend additional services when appropriate. Support service and retail sales during the checkout experience. Encourage and secure future appointments through effective rebooking. Communicate professionally with guests and salon team members throughout the day. Assist with maintaining a clean, organized, professional, and guest-ready front desk and salon environment. Support daily salon operations and complete assigned administrative or guest-service tasks. Recognize what needs to be done and stay productive during slower periods without needing constant direction . Work as part of the salon support team to help create a smooth, positive experience for both guests and service providers. We're Looking for Someone Who Has a cosmetology background and/or previous professional salon experience . Has exceptional customer service and communication skills. Is comfortable recommending services, discussing products, and supporting sales goals. Is confident handling multiple appointments, guests, phone calls, and priorities at the same time. Is naturally self-motivated and able to identify productive tasks when immediate responsibilities are completed. Is organized, dependable, detail-oriented, and professional. Has a positive, team-oriented attitude and understands that every position contributes to the success of the salon. Is comfortable working in a fast-paced, professional salon environment. Takes ownership of responsibilities and follows through without requiring continual supervision. The Right Fit for Legacy You may be a great fit for this position if you enjoy the beauty industry but your strengths extend beyond providing services. You understand how a successful salon operates, enjoy creating relationships with guests, are comfortable with sales, and naturally look for ways to contribute to the team. At Legacy salon.spa, our goal is to provide an elevated guest experience while supporting the growth and success of our entire team. We are looking for someone who wants to be an active part of that experience—not simply work behind the front desk.

Pay:

From $16.00 per hour Expected hours: 24.0 per week

Benefits:

Employee discount Shift availability: Night Shift (Preferred)

Work Location:

In person