Technical Support / Phone Sales Job Description

• Answering the phones and emails o Taking customer orders o Technical questions and helping with a solution o Redirecting phone calls to others o Using part diagrams to identify parts for customer needs
• Data entry o Updating the product information into internal system o Entering orders into M1
• Office parts inventory o Watching stock and placing restocking orders Qualifying traits looking for
• Ability to read a multimeter o Follow electrical schematics
• Understand basic mechanics and electrical components
• Calm and collective attitude o Be understanding that the customer might be in a stressful situation
• Problem solving o Learn something new every day o Might run into a door package that has a twist
• Tech savvy o Working on the computer the whole day o Entering information efficiently into M1
• Sending and responding to emails
• Good Customer Service skills

Job Types:

Temporary, Full-time Pay:

$16.00

• $18.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Experience:

Troubleshooting:

1 year (Preferred)

Work Location:

In person