Technical Support / Phone Sales Job Description
- Answering the phones and emails o Taking customer orders o Technical questions and helping with a solution o Redirecting phone calls to others o Using part diagrams to identify parts for customer needs
- Data entry o Updating the product information into internal system o Entering orders into M1
- Office parts inventory o Watching stock and placing restocking orders Qualifying traits looking for
- Ability to read a multimeter o Follow electrical schematics
- Understand basic mechanics and electrical components
- Calm and collective attitude o Be understanding that the customer might be in a stressful situation
- Problem solving o Learn something new every day o Might run into a door package that has a twist
- Tech savvy o Working on the computer the whole day o Entering information efficiently into M1
- Sending and responding to emails
- Good Customer Service skills
Job Types:
Temporary, Full-time Pay:
$16.00
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off
Experience:
Troubleshooting:
1 year (Preferred)
Work Location:
In person