The Opportunity Our client is an established industrial equipment manufacturer looking to add an Aftermarket Sales Specialist to its growing team. This is a great opportunity for someone who enjoys working directly with customers, has an interest in technical or industrial products, and wants to build a career in sales. The Aftermarket Sales Specialist will support existing customers after the initial equipment sale, helping them with replacement parts, components, consumables, service needs, technical training and other aftermarket solutions. You'll serve as a key point of contact for customers while working closely with Sales, Engineering, Product Management, Service, Operations and Supply Chain. This is not a traditional cold-calling or new-business sales role. Much of the opportunity comes from supporting an established customer base, understanding what customers need to keep their equipment operating effectively, and identifying additional opportunities along the way. What You'll Do Serve as a primary point of contact for customers with aftermarket needs, questions and requests. Prepare and support quotes for replacement parts, components, consumables, services and technical training. Help customers understand product availability, pricing, lead times, order status and potential solutions. Identify additional opportunities within the existing customer base, including replacement parts, replenishment needs, service and training. Review customer requirements and purchase orders to help ensure accurate solutions and order processing. Maintain consistent communication with customers throughout the sales and fulfillment process. Manage open opportunities and maintain accurate information within CRM and ERP systems. Monitor open orders and communicate delivery updates, changes or potential issues to customers. Coordinate with Engineering and Product teams when customer questions require additional technical expertise. Partner across Sales, Service, Operations, Manufacturing, Purchasing and Finance to keep customer needs moving forward. Support customer training opportunities, including technical sessions, webinars and other educational programs. Build your knowledge of the company's equipment, applications and aftermarket offerings through hands-on learning and training. What We're Looking For We're looking for someone who is customer-oriented, organized, commercially minded and interested in learning technical products . You don't need to be an engineer or come in as an expert on the equipment. Ideal backgrounds could include customer service, inside sales, sales support, account management, order management, parts/service sales or other customer-facing roles within an industrial or manufacturing environment. You should be comfortable managing multiple priorities, communicating with customers, following through on details and collaborating across different teams. Experience with CRM or ERP systems is helpful, and Salesforce experience is a plus. Qualifications Approximately 2-5 years of relevant customer service, sales support, account management, operations or related experience preferred Exposure to manufacturing, industrial equipment, technical products or another B2B environment is a plus Strong verbal and written communication skills Customer-focused with strong follow-through and attention to detail Comfortable learning technical products and applications Ability to manage multiple customer requests and priorities simultaneously Experience working with CRM and/or ERP systems preferred Bachelor's degree in Business, Engineering or a related field preferred, but not required Ability to travel approximately 15-20%

Pay:

$80,000.00 - $95,000.00 per year

Benefits:

401(k) 401(k) 3% Match 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person