Sales Support Specialist

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Land Vehicles Americas is a trusted provider of high-end products for recreational vehicles, commercial passenger vehicles and overlanding vehicles in North America, Latin America, and the Caribbean. We are on a journey of continuous growth - now looking for our next star - a passionate Sales Support Specialis t within our Sales capability. This position reports to Director of Sales and will work in Bristol, IN . About the position As a Sales Support Specialist in the Sales team, you will play a key role in strengthening relationships with OEM customers and ensuring smooth, reliable sales experience. This position supports the broader Sales organization by helping translate customer needs into clear internal actions, coordinating with cross functional teams, and maintaining the operational backbone that keeps orders, pricing, and documentation running efficiently. You'll contribute to the accuracy of our sales pipeline, assist in aligning demand with production, and help enhance the tools and processes that enable the team to deliver exceptional service and performance. Your main responsibilities Serve as an internal point of contact for OEM customers, handling inquiries, order status updates, pricing questions, and documentation needs. Prepare quotes, enter and manage purchase orders, and coordinate delivery schedules and changes. Partner with Engineering, Operations, Supply Chain, and Quality to communicate requirements, support product changes, and assist with issue resolution. Support forecasting by reviewing customer demand, tracking backlog, and communicating shifts to internal teams. Provide required customer documentation and maintain accurate records in CRM/ERP systems. Assist with pricing updates, contract terms, and RFQ/RFP support. Prepare basic sales reports and dashboards to support account reviews and planning. Contribute to process improvements that enhance accuracy, communication, and overall customer experience. What do we offer? You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous - which gives you great possibilities to evolve with the company. Medical/Dental/Vision Insurance Employee Assistance Program (EAP) Disability insurance (STD/LTD) 401 (k) with company match PTO Company defined holidays and two floating holidays for you to use as you choose Paid maternity/paternity leave Tuition assistance Membership reimbursement (wholesale club and gym) Employee discounts on our incredible products Opportunities to make an impact A suitable background would be a solid experience within sales and customer service - as well as the following qualifications and experiences: 2-4 years of experience in sales support, customer service, or inside sales, preferably within manufacturing or OEM environments. Experience handling B2B customers, especially high volume or contract accounts. Proficiency with ERP systems and CRM tools Familiarity with OEM documentation and technical datasheets Experience with order entry, quote preparation, pricing updates, and backlog management. Strong Excel/data skills Understanding of forecasting, demand changes, or supply chain constraints Proven ability to work cross functionally with various teams To be successful in this role, we believe that you possess the following skills, competencies & characteristics: Continuous improvement mindset; ability to spot process gaps or inefficiencies. Strong attention to detail, accuracy, and organizational capability. Excellent communication, customer engagement, and relationship building skills. Ability to stay organized and prioritize in a fast‑paced environment with frequent changes or urgent requests. Dometic's Core Values To thrive and succeed in this role, you understand the importance of our core values - Together We build our future, We play to win, We embrace change, and We walk the talk; these values reflect the heart and soul of Dometic, and they define what it takes to work here and how we do things. Dometic operates with a 4+1 policy, 4 days per week in the office and the possibility to work 1 day per week remotely. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work! Are you our next star? Then we would love to see your application. Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us! Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.