Join a Large & Growing Automotive Dealership Group! We are a large and rapidly growing dealership group with multiple locations , and we're looking for a motivated, professional, and customer-focused BDC Internet Lead Specialist to join our team. The primary responsibility of this position is responding to internet leads and setting appointments . The ideal candidate is comfortable communicating with customers by phone, text, and email, follows up consistently, and understands that setting quality appointments is the #1 goal of the BDC . Key Responsibilities Respond to and handle incoming internet leads quickly and professionally Anticipated lead count well into the 4000-5000 monthly as we continue to grow Set appointments for customers to visit the dealership — this is the #1 responsibility Follow up consistently with unsold leads and customers who have not yet scheduled Communicate with customers by phone, text, email, and other approved communication channels Build rapport and create a positive customer experience from the first interaction Qualify customer needs and gather relevant information Maintain accurate and detailed customer records in the CRM Confirm appointments and help maximize show rates Work closely with the sales team to ensure a smooth handoff when customers arrive Follow up with customers after appointments and throughout the sales process as needed Handle customer questions professionally and direct them to the appropriate department when necessary Maintain consistent follow-up processes and work toward daily and monthly appointment goals What We're Looking For Previous BDC, , automotive BDC Strong phone, text, and written communication skills Comfortable making outbound calls and following up with customers Highly organized and able to manage multiple leads at once Professional, friendly, and confident communication style Strong follow-through and persistence Comfortable working with CRM systems and technology Goal-oriented and motivated by performance Ability to work as part of a team in a fast-paced dealership environment What Matters Most This position is about Lead handling, follow-up, communication, and appointments. We're looking for someone who understands that responding to a lead is only the beginning. The goal is to engage the customer, build trust, maintain consistent follow-up, and ultimately get the customer scheduled for an appointment at the dealership. Why Join Us? Large, established and growing dealership group Multiple locations with continued expansion Opportunity for long-term career growth Professional and team-oriented environment Opportunities to advance within the dealership group A steady flow of internet leads and customers to work with If you're a strong communicator who enjoys working with customers, doesn't shy away from follow-up, and is motivated by setting appointments and producing results, we'd like to hear from you. Apply today and become part of a dealership group that's continuing to grow!

Pay:

$4,000.00 - $8,000.00 per month

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person