Pay will be dependent upon experience and required skills. We are a leading manufacturers' representative serving the plumbing, heating, waterworks, and commercial drainage industries throughout New England, New York, and the Mid-Atlantic states. We are looking for an experienced Inside Sales Representative to join our Elkay Products team at our headquarters. The ideal candidate will have experience in the plumbing industry, preferably with Elkay products, and be comfortable working directly with customers, preparing quotations, answering product questions, processing orders, and supporting our outside sales team. This position requires strong customer service and communication skills as well as the ability to manage multiple customer requests and priorities in a fast-paced sales environment. Responsibilities Communicate directly with customers by phone and email regarding products, pricing, availability, orders, and general inquiries Prepare and follow up on customer quotations Assist customers with product selection and product-related questions Work with Elkay products and related plumbing and commercial drainage products Develop and maintain strong relationships with customers Support outside sales representatives with quotations, product information, order status, and other customer needs Enter and process customer orders accurately and efficiently Review orders for pricing, quantities, shipping instructions, and other requirements Resolve order discrepancies and communicate with customers regarding necessary changes Coordinate with manufacturers, customers, sales representatives, and internal departments as needed Utilize manufacturer portals, EDI, Esker, ERP systems, and other electronic ordering platforms Follow customer inquiries, quotations, and orders through completion Perform other sales and customer-service-related responsibilities as assigned Preferred Experience and Qualifications Experience with Elkay products strongly preferred Plumbing industry or manufacturers' representative experience preferred Prior inside sales, customer service, quoting, or order management experience Experience communicating directly with customers by phone and email Strong verbal and written communication skills Ability to read and understand product information, pricing, and customer requirements Strong attention to detail and organizational skills Ability to work effectively as part of a team Experience with ERP/order-entry systems preferred Oracle experience is preferred Microsoft Outlook and Microsoft Office experience preferred We are particularly interested in candidates who have worked for a plumbing manufacturer, manufacturers' representative, plumbing wholesaler/distributor, or similar organization and have experience working with customers and preparing quotations. Maintain accurate records of quotes, sales data, and customer interactions using the company's CRM system. Collaborate with the operations and logistics teams to ensure seamless order processing and timely product delivery. Field customer-service phone calls that may pertain to technical questions, pricing questions, or order issues

Requirements:

Previous experience in a similar role, preferably as a Quotes Specialist or Sales Support Specialist within the commercial drain products industry. In-depth knowledge of commercial drain products, including various types of drains, pipe systems, and related accessories. Excellent attention to detail, with the ability to accurately interpret customer requirements and prepare competitive quotes. Strong communication skills, both written and verbal, to effectively interact with customers, suppliers, and internal teams. Exceptional organizational and time management abilities to handle multiple quotes simultaneously and meet tight deadlines. Proficient computer skills, including experience with CRM systems, MS Office Suite, and other relevant software. Strong problem-solving skills and the ability to work independently as well as collaboratively within a team. A customer-centric approach with a focus on providing excellent service and building strong relationships with clients. Flexibility and adaptability to thrive in a fast-paced and dynamic work environment.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

non-retail

Customer Service:

2 years (Required)

Work Location:

In person