Job Overview RAE Aesthetic is looking for a polished, personable, and motivated Aesthetic Patient Coordinator to join our team. This is a high-level patient experience and sales position for someone who loves building relationships, creating memorable experiences, and helping people feel confident in their aesthetic journey. This is not a traditional front desk position. The Aesthetic Patient Coordinator serves as a trusted aesthetic concierge and patient relationship specialist, guiding patients from their first interaction with RAE through treatment planning, follow-up, rebooking, skincare recommendations, and long-term retention. The right person is naturally warm and engaging, confident in sales conversations, highly attentive to detail, always thinks one step ahead and is motivated by both exceptional service and measurable results.

What You'll Do:

Patient Experience & Relationship Building Create a personalized, elevated experience for every patient. Build genuine relationships and become a trusted point of contact for patients throughout their RAE journey. Anticipate patient needs and proactively find ways to enhance their experience. Communicate with patients through phone, text, and email with warmth, confidence, and professionalism. Follow up with patients before and after their appointments to ensure they feel informed and cared for. Take ownership of patient concerns and work toward thoughtful resolutions. Sales & Patient Conversion Turn patient inquiries into booked consultations and appointments. Guide patients toward treatments, memberships, and skincare that align with their individual goals. Have confident, consultative sales conversations that feel personal rather than transactional. Follow up with prospective patients who have not yet booked. Identify opportunities to introduce patients to additional treatments or services when appropriate. Clearly communicate treatment options, pricing, memberships, promotions, and product recommendations. Contribute to individual and clinic revenue goals. Retention & Rebooking Build long-term patient relationships that encourage loyalty and repeat visits. Drive rebooking by helping patients understand and stay on track with their recommended treatment plans. Re-engage patients who are due for treatment or have not returned. Identify opportunities to continue a patient's aesthetic journey through additional treatments, skincare, or membership options. Help ensure every patient leaves with a clear understanding of their next recommended step. Skincare & Retail Sales Confidently educate patients on professional skincare products. Make personalized product recommendations based on the patient's skin, treatments, and goals. Recommend complementary products when appropriate. Contribute to monthly skincare sales goals through knowledgeable and authentic recommendations. Luxury Patient Experience Help create the elevated, polished environment RAE is known for. Pay attention to the details that make a patient's experience feel special and intentional. Work closely with providers and the clinical team to create a seamless patient journey. Communicate patient preferences, opportunities, and follow-up needs to the appropriate team members. Represent the RAE brand with professionalism, warmth, and confidence. What We're Looking For The ideal candidate is someone who: Loves working with people and naturally builds relationships. Is confident, personable, and comfortable initiating conversations. Has a genuine interest in sales and enjoys working toward measurable goals. Understands that great sales starts with listening and understanding the client's needs. Has exceptional customer service instincts. Is polished, professional, and detail-oriented. Takes initiative and looks for opportunities rather than waiting to be asked. Is comfortable discussing pricing, memberships, treatments, and skincare. Can confidently make recommendations without being pushy. Thrives in a fast-paced, client-focused environment. Has a passion for aesthetics, beauty, wellness, or luxury service. Takes ownership of the patient experience from beginning to end. A background in aesthetics, hospitality, luxury retail, sales, medical aesthetics, or high-end customer service is a requirement. How We Measure Success Success in this position is measured by more than simply completing daily tasks. We are looking for someone who can: Build strong patient relationships Increase appointment conversion Drive rebooking and retention Generate skincare and treatment sales Increase membership engagement Create exceptional patient experiences Consistently meet or exceed individual and clinic goals Take ownership of opportunities and follow through The RAE Experience At RAE Aesthetic, we believe exceptional patient care and exceptional business results go hand in hand. Our patients should feel known, valued, confident, and cared for every time they interact with us. We are looking for someone who understands that luxury service is not about being overly formal; it's about being thoughtful, proactive, knowledgeable, and genuinely invested in the person in front of you. If you're someone who loves people, loves aesthetics, enjoys sales, and takes pride in creating a 5-star experience , we'd love to meet you.

Pay:

$22.00 - $27.00 per hour Expected hours: 32.0 - 40.0 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person