Essential Duties and Responsibilities:

Personally welcome customers as they walk into the store and promptly answer phones Develop meaningful relationships with the customers to encourage trust and loyalty Accurately perform cash and charge transactions, both purchases and returns, and close out individual cash drawer at shift end Order items not in stock in the most efficient and cost-effective way Follow up with customer orders and quotes in a timely fashion Use of basic automotive knowledge to assist customers, both retail and wholesale Learn to utilize electronic and printed catalogues, and NAPA computer systems Stock and front shelves and assist in updating planograms, price labels and other tasks as assigned by the store manager Participate in training and receive mentoring for professional growth to gain knowledge that will advance both you and the company Improve sales skills to increase sales success rates Maintain an organized and neat work station, and assist in the maintenance of a clean and professional sales area to improve customer experience Ability to work with computers and other forms of technology Retail or customer service experience is a plus Physical Demands/Working Environment Must be able to stand for long periods of time Must be able to lift 50 pounds safely without assistance Must be able to squat, climb, bend, reach above shoulder level, kneel, push and pull Long periods of time spent working on a computer Recommended Skills/Abilities Excellent verbal and written communication skills, active listening Willingness to work in a team atmosphere Ability to act with respect, integrity, professionalism, and confidentiality Ability to prioritize tasks Education/Experience Background in automotive or mechanics with willingness to learn To sell products and provide exceptional customer service and customer experience to all commercial and retail customers in a prompt and professional manner, selling them the right part the first time