Description:

D & G Machine Products, Inc., a Certified

ISO 9001 & AS9100D

Company with a Main Plant located in Westbrook and a Fabrication Plant located in Gorham, Maine, has been offering full-service Precision Machining, Fabrication, Painted and Assembled Machine Products for more than 50 Years. D&G Machine supplies several Nationwide Industries that include Aerospace, Computer Chip Production, Defense Contracts, Medical, Power Generation, and Maine's Paper Industry. D&G Machine employees have the opportunity to advance within the company after receiving valuable experience, as proven with a majority of our engineers and managers being promoted from the shop floor.

JOB SUMMARY

The Sales Representative is responsible for driving sales by generating quotes, processing orders, and providing exceptional customer service. Key tasks include accurately preparing quotes based on customer specifications, managing customer inquiries and follow-ups, processing sales orders to ensure timely delivery, and collaborating with engineering and production teams to ensure order feasibility. The Inside Sales Representative will also conduct market research to stay informed about industry trends and provide feedback to improve sales strategies.

SUPERVISORY RESPONSIBILITIES

None.

ESSENTIAL JOB FUNCTIONS

Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach. Establishes, develops, and maintains business relationships with current and prospective customers in the assigned territory/market segment to generate new business opportunities for the organization's services. Makes telephone calls, sets up in-person visits, provides facility tours and showcases company's capabilities through presentations to existing and prospective customers. Generates and prepares accurate quotes based on customer specifications and requirements. Identifies and understands customer needs to provide tailored solutions. Collaborates with engineering and production teams to ensure feasibility of quotes. Develops and maintains strong relationships with existing and prospective customers. Acts as a primary point of contact for customer inquiries, providing timely and effective communication. Follows up on leads and ensures customer satisfaction throughout the sales process. Process sales orders and ensures timely delivery of products and services. Monitors order status and address any issues that may arise during production and delivery. Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems. Provides periodic territory sales forecasts. Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new services. Works closely with the sales team and other departments to achieve overall company goals. Participates in sales meetings and contributes to team strategies for growth. Keeps abreast of manufacturing applications, technical services, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with manufacturing, marketing and technical service areas and industries to identify new opportunities for potential sales. Attend sales seminars, sales meetings or educational activities to stay up to date on the latest developments, trends, and regulations in the marketplace.

COMPETENCIES

Diversity

• Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics
• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Customer Service
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Motivation
• Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Oral Communication
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Planning/Organizing
• Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Professionalism
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Requirements:

REQUIRED SKILLS/EXPERIENCE/TRAINING

2

• or 4-year degree in a technical field or manufacturing trade. 3
• 5 years of sales, sales support, account, or project management experience Knowledge and experience with welding, fabrication and sheet metal solutions preferred.

Ability to effectively present information and respond to questions from groups of managers, customers, and the public. Must have demonstrated success in making sound decisions which could have a significant impact on the organization's credibility, operations, and services. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to calculate figures and amounts such as discounts, interest, commissions, pro rata, percentages, and volume and to apply basic accounting concepts. Ability to work in a fast-paced environment with quotas and goals. Must pass a post-employment offer drug screen and background check.

WORK ENVIRONMENT

This job operates in the manufacturing office environment at the Main Plant located in Westbrook, Maine but occasionally travels to customer/potential customer sites. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Occasionally, this role uses standard production equipment such as power tools and other mechanic hand tools. The noise level in the work environment is usually moderate to loud.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain stationary at a desk, in a vehicle, work on a computer with occasional interruptions; handle or feel small components. The employee frequently positions self to reach for objects, maintain and operate office equipment requiring repetitive hand movement and fine coordination including use of computer keyboard, move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The employee occasionally travels long distances to meet with customers/potential customers and attend events, both in and out of the State of Maine. The employee frequently communicates with employees/customers/potential customers/vendors and must be able to exchange accurate information in these situations. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

EEO STATEMENT D & G

Machine Products, Inc. is committed to providing equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, creed, national origin, gender, disability, or any other characteristic protected by applicable law.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.