The LACASA Collection is a unique upscale, resale boutique located in Kensington Valley Outlets in Howell, Michigan. All proceeds from our many stores—a brick and mortar location, an online e-commerce boutique and other E-Commerce platforms—stay local and fund critical programs for victims of child abuse and interpersonal violence at LACASA Center. We inspire our customers to shop for good and donate for good , knowing they are helping victims of abuse at LACASA Center. We create a comfortable setting for our clients to shop with dignity for the things they need at no charge.

Work-Life Balance Made Easy:

Because we value our employee's ability to integrate work-life balance, we offer early closing hours every day! LACASA Collection closes Mondays through Saturday at 7pm and Sundays at 5pm -We are closed most major holidays (New Year's Day, Easter, Thanksgiving, Christmas Eve, Christmas Day) -Double pay for all other holidays worked. ( MLK Jr Day, Memorial Day, 4th July, Labor day, New Year's Eve, Juneteenth, Veteran's Day and Black Friday) If you are passionate about our mission, we invite you to explore a career with us.

GENERAL DESCRIPTION

: The Lead Sales Associate/Key Holder is a vital member of LACASA Collection's team; responsible for ensuring smooth daily operations, excellent customer service, and a welcoming, organized store environment. As a Key Holder, this role carries responsibilities for store security, staff oversight, and achieving sales goals while upholding the mission and values of the organization. This position offers an opportunity to contribute meaningfully to the store's mission while growing leadership and operational skills in a dynamic retail environment.

QUALIFICATIONS

High school diploma or GED required. Previous retail or customer service experience and leadership experience is a plus. Strong organizational skills with attention to detail. The successful candidate will be well versed in customer service strategies, possess excellent communication skills and have the ability to work independently and as part of a team. They are comfortable with multi-tasking and handling managerial responsibilities. Familiarity with point of sale systems is preferred.

RESPONSIBILITIES INCLUDE, BUT NOT BE LIMITED TO

Deliver exceptional customer service, ensuring outstanding customer satisfaction. Assess customers' needs, provide assistance, and explain product features. Perform product demonstrations and suggest items to improve sales. Collaborate with management to achieve monthly, quarterly, and annual sales goals. Carry keys and alarm codes; open and close the store, disarming and arming alarm systems as required. Supervise daily procedures and ensure adherence to inventory control processes. Maintain clean, organized, and safe public-facing, stock, and employee areas. Monitor and assist cashiers, staff, and volunteers; assign daily duties. Train and support new team members to ensure a cohesive team environment. Handle managerial tasks in the absence of the general and assistant managers. Check and respond to emails and phone messages in a timely manner. Manage paperwork and office tasks, ensuring records are accurate and up-to-date. Collaborate with management on marketing and promotional campaigns to drive store traffic and sales. Ensure all employees adhere to store processes, safety standards, and organizational policies. This is a part time position, consisting of 20-25 hour per week and will include both opening/closing shifts & weekends. Candidates will need to be available to close 2 nights per week. LACASA does not and shall not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran in any of its activities or operations. LACASA is an equal opportunity employer.

Job Type:

Part-time Pay:

$14.00 - $18.50 per hour

Benefits:

401(k) matching Flexible schedule Paid time off

Work Location:

In person