Position Overview The Sales Support Specialist plays a critical role in supporting our Account Managers and ensuring smooth day-to-day sales operations. This role focuses on organization, coordination, and execution across conferences, samples, customer outreach, marketing support, and sales systems. This is an ideal position for someone who enjoys variety, takes pride in details, and thrives in a team-oriented environment. Key Responsibilities 1. Conference & Event Support Plan, schedule, and coordinate Fresh Baby's participation in public health conferences Prepare, organize, and ship conference materials Manage return logistics and inventory tracking post-event 2. Sample Inventory & Fulfillment Maintain organized inventory of product samples Ensure adequate shipping supplies are available Pick, pack, and ship samples to support sales efforts 3. Customer Outreach & Feedback Conduct outreach to customers to confirm order delivery and satisfaction Support implementation of customer satisfaction surveys using Zoho tools Collaborate with team on survey tracking and insights (survey tabulation managed within Zoho) 4. Accounting System Support Provide flexible support across the sales and marketing team as needed Support administration of Zoho Books, including: Item updates Promo code setup General system maintenance Back Up Customer Service Manager for order processing and invoicing 5. Sales & Marketing Team Support Research health & grant programs to identify sales leads for Account Managers Build and manage email lists using Zoho Marketing Automation Collaborate with Account Managers on sales initiatives and special projects 6. Order Entry & Invoicing Backup Serve as backup support for order entry and invoicing processes when needed Qualifications Strong organizational skills and attention to detail Excellent communication and teamwork skills Proficiency in Microsoft Office (especially Excel) Experience with CRM, marketing, or accounting systems (Zoho experience a plus) Ability to learn and adapt to new technology platforms Prior experience in sales support, operations, or a related role preferred Bookkeeping experience is a plus Benefits Healthcare Reimbursement Program (tax-free QSEHRA) Paid time off (vacation and sick time) Paid holidays 401(k) with matching and profit sharing Pension Short Term and Long Term Disability Insurance Work Location & Hours Petoskey, MI (in-person) Full-time, 40 hours/week Monday-Friday with flexible start (8:00-9:00 AM) and end times (4:00-5:00 PM)

Hourly:

$25/hour (52,000 annually) plus performance bonus How to Apply Please submit your resume and a brief cover letter to info@freshbaby.

comSubject line:

Sales Support Specialist Application - [Your Name] Fresh Baby is an equal opportunity employer. We value diversity and are dedicated to creating an inclusive workplace for all employees.