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KI
Kroll International, LLC
Customer Success Specialist
Career Insights for Sales Support Specialist
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Scorecard
Based on Michigan data
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What they do
A Sales Support Specialist works as part of a sales team to provide support to sales representatives and assist with customer service. Manages data used by a sales team. Reviews orders and customer requests, and works to resolve customer issues related to sales. May research and develop leads for sales.
$61,350 / year median in Michigan
+5% projected growth
Job Description
Customer Success Specialist Kroll International, LLC - 2.8 Shelby Charter Township, MI Job Details Full-time $50,000 - $55,000 a year 8 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Opportunities for advancement Life insurance Qualifications CRM software Teamwork Customer relationship building NetSuite Account development High school diploma or GED B2B business model Customer relationship management B2B Organizational skills Customer information system software Account management Sales automation technologies Full Job Description Join Our Team At Kroll International, we help dealers across the country succeed by delivering industry-leading products, exceptional service, and long-term partnerships. We are looking for a highly organized, customer-focused professional to serve as the primary point of contact for new dealers entering the Kroll network. As a Dealer Onboarding Specialist, you will guide dealers through the onboarding process while also supporting supplier-sponsored lead generation programs, dealer recruitment initiatives, and lead conversion efforts. This role plays a critical part in growing Kroll's dealer network by ensuring prospective dealers receive seamless experience from initial lead inquiry through activation and long-term engagement. What You'll Do Dealer Onboarding & Activation Manage dealer applications from submission through approval. Conduct welcome calls and onboarding sessions for newly approved dealers. Train dealers on ordering procedures, payment options, dealer programs, loyalty incentives, and available resources. Assist dealers with first orders and ensure successful account activation. Maintain accurate CRM and ERP records, onboarding milestones, and activity tracking. Build strong dealer relationships and proactively resolve onboarding issues. Lead Conversion & Pipeline Management Conduct outreach to prospective dealers through phone, and email. Qualify dealer prospects and determine readiness for onboarding and activation. Collaborate with Sales and Marketing teams on dealer nurturing campaigns designed to increase dealer activation and engagement. Qualifications 2-4 years of experience in customer service, account management, sales support, customer success, lead development, or a related role. Exceptional communication and interpersonal skills with a customer-first mindset. Strong organizational skills and ability to manage multiple projects simultaneously. Experience working with CRM platforms and business systems; experience with Spiro, NetSuite, or similar platforms is a plus. Experience in wholesale distribution, dealer networks, B2B sales support, or account coordination preferred. High School Diploma or GED required; Associate's or Bachelor's degree preferred. Why Join Kroll? Competitive compensation Comprehensive benefits package 401(k) with company match Paid Time Off Career growth opportunities Collaborative onsite culture Opportunity to directly impact dealer growth and supplier partnerships