Inside Sales and Customer Support Specialist

Supreme Machined Products is a precision machining manufacturer based in Spring Lake, Michigan. We produce high-quality components for demanding industries, with a strong focus on reliability, responsiveness, and doing what we say we will do. We are a smaller, team-oriented organization where communication matters and individuals take ownership of their work. Our environment is fast-paced and hands-on, with close collaboration between sales, engineering, and operations to support our customers. Position Summary The Inside Sales and Customer Support Specialist plays a critical role in supporting Supreme's customers and internal operations. This is a highly detail-driven role that requires strong follow-through, proactive communication, and the ability to coordinate across multiple internal departments. Success in this position depends on accuracy, responsiveness, and a strong sense of ownership. Key Responsibilities Serve as the primary point of contact for assigned customers, managing communication related to orders, schedules, and delivery commitments Manage customer schedules, releases, and changes, ensuring all requirements are accurately documented and communicated internally Coordinate closely with production, quality, shipping, engineering, and sales to ensure customer needs are met Enter and manage orders within the ERP system with a high degree of accuracy and attention to detail Monitor order status and proactively identify risks to delivery timelines before they impact the customer Communicate updates to customers clearly and professionally, including changes, delays, and resolutions Support sales with customer follow up, account coordination, and general support activities Take ownership of customer issues and drive them through to resolution Qualifications and Experience Minimum of 5 years of experience in customer service, inside sales, scheduling, or order management Experience in a manufacturing or industrial environment strongly preferred Proven ability to manage detailed information with a high level of accuracy Strong communication skills with the ability to work effectively with both customers and internal teams Demonstrated follow through and accountability in prior roles Ability to prioritize work and manage multiple responsibilities in a fast-paced environment Preferred Skills Experience working in an ERP system (Plex experience is a plus) Strong organizational and time management skills Experience working with customer schedules, releases, or production environments Additional Requirements Must be able to work on-site in Spring Lake, Michigan Candidates must be authorized to work in the United States without sponsorship