A Sales Representative works as a sales associate in a variety of retail settings or businesses. Provides information to customers and sells merchandise or products. Provides analysis of sales activity to businesses and advises on ways to increase sales.
Must be available to work evening and weekend calls
Compensation:
Starting at $18 hourly + Commision About Midwest Exteriors LLC Midwest Exteriors LLC is a growing, family-owned home improvement company specializing in siding, windows, doors, and bathroom remodeling. We are committed to providing homeowners with high-quality products, exceptional craftsmanship, and outstanding customer service. Position Overview The Inbound Sales Representative plays an important role in connecting homeowners with the products and services offered by Midwest Exteriors. This position works with customers who have already reached out to the company through inbound phone calls, emails, chats, and other marketing channels. The ideal candidate is proactive, customer-focused, and confident communicating with homeowners. You will learn about each customer's project, understand their needs and goals, provide relevant product information, and help guide qualified leads toward the appropriate next step in the sales process. This role requires excellent communication skills, strong attention to detail, and the ability to build rapport and trust with customers over the phone and through digital communication. Customer Engagement Respond to inbound customer calls, emails, chats, and other inquiries in a timely and professional manner Engage with potential customers to understand their home improvement projects, needs, preferences, and goals Build rapport and establish trust with customers through professional and personalized communication Provide exceptional customer service throughout each interaction Answer customer questions and provide accurate information about company products and services Lead Qualification & Sales Qualify inbound leads by understanding customer needs, project scope, preferences, and budget Identify appropriate products and services based on customer needs Explain product features, benefits, pricing, promotions, financing options, and available solutions Convert qualified leads into sales opportunities and appointments Address customer questions and objections professionally and effectively Guide customers toward the appropriate next step in the sales process Follow up with interested customers who are not yet ready to move forward Lead Follow-Up & Customer Management Maintain timely and consistent follow-up with prospective customers Provide additional information and resources to help customers make informed decisions Maintain accurate and up-to-date customer records in the CRM system Document customer interactions, inquiries, appointments, and follow-up activities Ensure leads are properly transitioned to the appropriate sales or internal team Team Collaboration Collaborate with sales, marketing, customer service, and other departments to provide a seamless customer experience Communicate customer needs and relevant information to internal teams Maintain consistency with company messaging, promotions, and sales processes Participate in training, coaching, and team meetings as required Product & Industry Knowledge Maintain thorough knowledge of Midwest Exteriors' products, services, pricing, promotions, and financing options Stay informed about product updates and company offerings Continuously develop product, sales, and customer service knowledge through training and feedback Stay informed about relevant home improvement industry trends and customer needs Qualifications & Requirements Excellent verbal and written communication skills Friendly, professional, and customer-focused demeanor Confident communicating with customers by phone, email, and online chat Strong active listening and relationship-building skills Ability to ask thoughtful questions and identify customer needs Strong organizational and time management skills Detail-oriented with accurate data entry and record-keeping skills Comfortable using computers, email, CRM systems, and other customer management software Ability to manage multiple customer inquiries and follow-ups Self-motivated and results-oriented Ability to work independently while contributing to a team environment Open to coaching, training, and feedback Must be available to take evening and weekend calls Preferred Qualifications Previous inbound sales or inside sales experience Previous customer service or call center experience Experience in home improvement, remodeling, construction, or a related industry Experience with CRM or lead management systems Experience with appointment setting or lead qualification Previous experience in a consultative sales environment Equal Opportunity Statement Midwest Exteriors LLC is committed to providing equal employment opportunities to all qualified individuals. We value a diverse workforce and make employment decisions based on qualifications, experience, performance, and business needs.
Job Type:
Full-time Pay:
$50,000.00 - $80,000.00 per year
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance Ability to
Relocate:
Williamsburg, MI 49690: Relocate before starting work (Required)
