THE JOB You are the person customers talk to. Someone calls or emails needing material or a fabricated part. You figure out exactly what they need, get them a price quickly, and once they say yes, you make sure the order is entered right and it ships when you said it would. This is a desk role with a phone and a keyboard, not a road territory. You are not cold-calling all day and you are not carrying a territory quota. You are keeping a book of real customers happy and coming back, and getting accurate quotes out the door faster than the competition does. If you know steel, great. If you do not yet but you are careful with numbers, good on the phone, and willing to learn a real trade business from the inside, we will teach you the product.

WHAT YOU'LL DO

• Handle inbound calls, emails and walk-in customers who need steel or fabricated parts
• Ask the right questions up front — grade, size, quantity, tolerance, finish, delivery date — so nothing has to be chased later
• Quote stock and processed material from our price file: plate, sheet, tube, pipe, bar, structural and grating
• Put together fabrication requests with prints and specifications, get them estimated by our Solutions team, and bring the quote back to the customer
• Enter orders accurately — material, spec, price, terms, dates, purchase order number and certification requirements
• Follow up on open quotes instead of waiting for the phone to ring
• Track open orders and tell customers about a schedule change before they have to ask
• Work change orders, expedites, shortages and returns through to resolution
• Stay in touch with your accounts, win back the ones that drifted away, and hand larger opportunities to our Chief Revenue Officer
• Keep the CRM and the ERP clean and current

WHAT WE'RE LOOKING FOR

• Two or more years in inside sales, customer service, an order desk or purchasing — manufacturing, distribution, construction supply, or industrial
• Someone who is good with numbers and genuinely careful; pricing and order-entry mistakes cost real money here
• The ability to stay organized and accurate while the phone keeps ringing
• Clear, professional communication with customers, vendors and coworkers
• Comfort with an ERP or order-entry system, a CRM, email and spreadsheets
• Willingness to learn steel — grades, specs, product forms, and how our machines actually make parts
• High school diploma or equivalent
• Dependable attendance; our customers count on someone being here

NICE TO HAVE

(NOT

REQUIRED

)

• Experience at a metals service center, steel distributor or custom fabricator
• Ability to read prints and understand dimensions and tolerances
• Familiarity with laser cutting, tube laser or press brake forming
• Experience with a manufacturing ERP, or with HubSpot or a similar CRM
• Existing relationships with OEM, contractor, agricultural or industrial buyers in the region What we offer
• Bonus opprtunites
• Health insurance
• Dental and vision
• Life and disability:
• Retirement plan
• Paid time off and paid holidays
• Paid, on-the-job training on our products, equipment and systems

SCHEDULE AND LOCATION

On-site at our Bemidji, Minnesota facility. Monday through Friday. This is not a remote or hybrid position. Occasional extended hours at month end or during peak demand.

HOW TO APPLY

Apply through Indeed with a resume. A short note about why this role interests you helps, but it is not required. We review applications as they come in and will reach out to qualified candidates to set up a phone conversation.

EQUAL OPPORTUNITY

Bemidji Steel Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.

Pay:

From $48,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Bemidji, MN 56601 (Preferred)

Work Location:

In person