Quotation Specialist

Job Title:

Quotation SpecialistJob Description:

Trystar is a leader in power inverters, distribution equipment, and related services at the heart of supporting our electrical infrastructure. Our team members focus on producing the highest quality products in the industry and providing industry-leading service. Safety and integrity are our guiding principles, and we work together to achieve excellence for our customers every day. At Trystar, our team members are our most important asset, and this Quotation Specialist position plays a critical role in achieving our strategic objectives.

As a Quotation Specialist, you'll be the go-to expert, consulting with customers, sales, and manufacturing representatives on a wide range of electrical equipment. This includes everything from emergency electrical docking stations, quality power equipment to AC and DC rectifiers, inverters and lighting inverters.

Reporting to the Quote Specialist Supervisor, you'll have the exciting opportunity to support a diverse range of products across multiple manufacturing sites. This will allow you to deepen your knowledge of the industrial electrical market significantly. Your success in this role hinges on daily interaction with our sales team, customers, and manufacturing representatives to deliver timely and exceptional customer service. We are looking for people who believe in our guiding principles and values of:

Safety We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.

Integrity Were honest, transparent, and committed to doing whats right.

Customer focus We have relentless focus on our customers and their success.

Right with speed We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.

Play for each other Were a team. We show up for each other and we know that through teamwork we achieve greatness.

Champion change We know adaptation and improvement are requirements to survive and to thrive.

Enjoy the journey We create an environment where our team feels appreciated and has fun along the way.

In this role you will get to:

Maintain an expert level of product knowledge and application support to assist in quotation for new installationsReview specifications and electrical drawings to determine product type and option requirementsRespond to Request for Quotes and Opportunity Leads through CRMListen, understand, and convey customer requirements.

Maintain professional business relationships with customers, field sales and manufacturing representatives.

Identify customer's needs and sales opportunities to help future growthCoordinate quotes, proposal submittals and assist with order entry efforts with the engineering design and manufacturing teams daily.

Provide customer feedback, product improvement suggestions, and prioritize the ongoing new product development list based on actual customer opportunities.

Identify and develop process improvements.

Job Requirements:

Basic QualificationsBachelors Degree or Technical College Degree with 3 years of customer service experience. Experience in Sales or Customer Experience type roleStrong written and verbal communication skillsStrong ability to effectively learn technical products, services and solutions and readily apply new knowledgeAbility to use digital tools to capture and respond to customer requestsProficient in Microsoft Office 365 Additional QualificationsFamiliar with EPR and CRM tools (Epicor and Salesforce)Ability to read and understand electrical power and control drawings / diagramsExperience in Switchboard, UPS or Rectifier manufacturing Engineering Degree or Level 3 Technical/Vocational Highly motivated and passionateStrong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environmentHigh comfort level establishing and growing relationships with customers and internal partnersContinuous improvement mindset