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Kevin Turner Painting
Inside Sales & Customer Care Representative - In-Office Call Center (Kansas City)
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Scorecard
Based on Missouri data
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What they do
An Inside Sales Representative represents and sells products or services on behalf of a company, selling primarily through phone or email contacts. Recruits new customers, presents information to demonstrate product value and persuade buyers, negotiates prices, confirms sales agreements, and works to meet company sales goals.
$73,604 / year median in Missouri
-3% projected decline
Job Description
You are the first voice a homeowner hears when they call Kevin Turner Painting. We are hiring the person who makes that moment count. Kevin Turner Painting is a growing, well-reviewed residential and commercial painting company in the Kansas City metro, trusted locally since 1995. Our marketing makes the phone ring. Our Project Consultants close in the home. The seat in between, the one that answers the call, sets the appointment, and keeps our customers feeling looked-after, is the one we are hiring for now. It is the highest-leverage job in the building. This is an in-office, full-time, Monday-to-Friday role at our Belton, MO office. You will spend most of your day on the phone. If that sounds like the opposite of a good time, this is not your job. If you are the person friends hand the phone to because "you're good at this," keep reading. What you will actually do Answer every call and every lead, fast. Web forms, texts, third-party leads, referrals. Our standard is a live human within five minutes during business hours. Turn calls into appointments. You will run a proven script that finds out what is going on with the home, explains what our consultant will do, gets every decision-maker on the calendar, and asks for the appointment. Then asks again when they say "just email me a price." Make sure nothing slips. Leads that do not book on the first call go on a ten-day follow-up ladder. You run it. Proposals that did not sell get a courteous call to find out why. Take care of the customers we already have. You will call our sold customers while they wait for production so nobody wonders whether we forgot them. And you will call our past customers every quarter, not to sell, but to check in, ask how the house is holding up, and find out what is next. Keep the CRM clean. Every call, every note, every appointment, logged the same day. We run on numbers; you will see yours on the board every morning. What we pay $18.00 an hour , paid every two weeks. That is $37,440 a year at 40 hours. $75 for every appointment you book from your own outbound calls that shows : past customers, follow-ups, re-engaged cancellations. No cap. Five a week is the target; that is another $19,500 a year. Eight a week is $31,200. Up to $1,140 a month in a scorecard bonus for speed to lead, set rate, follow-up completion, and staying on schedule with customer calls. Your first two months pay it at target while you learn.
On-target earnings:
$68,340. Our best-case math at eight appointments a week is over $80,000. The appointment bonus is the part that is up to you. Health, dental and vision insurance, paid time off, and paid training. What we are looking for Two or more years in a phone-heavy, customer-facing job. Inside sales, appointment setting, a busy front desk at a dental or medical office, hotel front desk, insurance or home-services dispatch, call center. Painting experience is not required, and we honestly do not prefer it. A voice that puts people at ease in five seconds. We will hear it on your voicemail before we read your resume. The nerve to ask twice. Warm is not enough. We need warm and willing to ask for the appointment after the first no. Follow-through. The fortieth follow-up call this month deserves the same energy as the first. Comfortable in a CRM and a script all day , and accurate under volume. Reliable and in the office. The phone does not ring itself. Must pass a background check. Why this beats your current phone job You are not a number. You will be one of a small office team, sitting a few feet from the people who sell and the people who lead. The Sales Director trains you personally. A real process. We run the F7 sales system from Contractor Freedom. You will get the scripts, the drills, the coaching, and the recorded-call reviews that make the job easier every week. A real path. Our Sales Path is Setter to Estimator to Sales Manager. Our Project Consultants earn six figures on commission. The best setters we have ever seen were sitting in this chair first. A scoreboard you control. Every appointment you book that shows is $75 in your check. You will always know where you stand. How to apply (please read this part) Apply here on Indeed and do one more thing: call (913) 379-3093 and leave us a voicemail of about 60 seconds. Tell us your name, the phone job you are proudest of, and why this one sounds like yours. We are hiring a voice. We would rather hear it than read about it. Applications without a voicemail will be considered, but the voicemails get called back first, usually the same day. Kevin Turner Painting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Pay:
$60,000.00 - $72,000.00 per yearBenefits:
Dental insurance Health insurance Paid time off Paid training Vision insurance Application Question(s): Are you able to work in our Belton, MO office Monday through Friday, 40 hours a week? (This is not a remote position.) How many years have you spent in a role where you were on the phone with customers for most of the day (inside sales, appointment setting, front desk, dispatch, call center)? Briefly describe the role. Did you call (913) 379-3093 and leave us your 60-second voicemail? (Yes / Not yet)Work Location:
In personBenefits
- Paid Time Off (PTO)
- Professional Development
- Health Insurance
- Dental Insurance