About Us Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Butte Auto Group. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. At Butte Auto Group, we set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development. Responsibilities Answer and transfer inbound calls Manage website and phone service leads for all four Butte Auto dealerships, which includes: Respond to inquiries in a timely fashion through phone, text, and email Set firm appointments, to include customer and vehicle concern information Answer questions on available services, pricing, and appointment timeframes Build relationships with Service Advisors to assist in the service process Create and build relationships with new and existing customers through proper follow-up and top-quality customer service Set appointments for service including, but not limited to: New appointment/service requests/appointment reminders Missed appointments - reschedule Declined services Recall notifications Inactive Customers First Service Scheduling CSI follow up for closed Repair Orders/completed service visits to ensure customers are satisfied with services provided. Escalate customer concerns to supervisor for resolution Other duties as assigned by management Requirements Self-starter and self-motivated, focused on task completion and productivity growth Must have excellent interpersonal skills and high attention to detail with verbal and written communication (email/text/phone) Ability to work well in a process-driven environment Ability to work with BDC and Service teams to adjust processes and achieve best results Fair understanding of Microsoft Office Suite Education High School Diploma or GED Compensation DOE Position Type Full Time, Hourly Rotating shifts: M-F 8a-5p / T-F 9a-6p and Sat 9a-5p Recommended Experience/Skills 2+ years in Customer Service, Sales, Call Center, or similar field Familiarity with Customer Relationship Management (CRM) software: entering customer information, schedule and complete daily follow up/tasks, setting appointments Familiarity with various phone systems: place call, receive call, place call on hold, transfer call, send call to voicemail Familiarity with SMS/Chat tool usage and etiquette

Job Type:

Full-time Pay:

$15.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person