Are you passionate about customer engagement and delivering outstanding service throughout the sales process? Do you thrive in a fast-paced environment where multitasking and teamwork lead to success? If so, this opportunity may be a great fit for you. ReechCraft is seeking a Inside Sales Specialist to serve as the primary point of contact for customers. In this role, you will assist customers with inquiries, resolve issues, manage orders, and ensure a seamless customer experience from initial contact through fulfillment. You will maintain proactive communication through inbound and outbound customer interactions, support account management efforts, and partner with internal teams to meet customer needs effectively. This position is ideal for someone who enjoys building relationships, providing exceptional service, and contributing to a collaborative team environment. Why Apply? Supportive team environment within a growing organization Collaborative, family-oriented culture that values employee contributions Stable Monday-Friday work schedule Competitive compensation and comprehensive benefits package, including: Medical, dental, and vision insurance 401(k) with company match Employee Assistance Program (EAP) Paid time off and additional benefits Key Responsibilities Customer Engagement Proactively connect with customers through inbound and outbound calls Maintain accurate customer records within the CRM system Support sales representatives and distribution partners with customer needs and sales opportunities Order & Warranty Processing Prepare quotations and process customer orders Coordinate order fulfillment and provide shipment tracking updates Handle warranty inquiries and claims professionally and efficiently Multi-Channel Communication Manage customer communications across phone, email, and other channels Respond promptly and professionally to customer inquiries Product Knowledge & Support Develop a strong understanding of products and services Provide recommendations and solutions tailored to customer needs Team Collaboration Partner with departments such as sales, accounting, operations, and production to ensure excellent customer service Assist with resolving customer concerns and order-related issues Reporting & Analysis Monitor order timelines and customer activity Generate sales and distribution reports as needed Support data analysis and process improvement initiatives Qualifications Minimum of 3 years of customer service, account management, or inside sales experience Experience within the construction, industrial, manufacturing, or related industries is preferred but not required Strong verbal and written communication skills Excellent organizational and multitasking abilities Ability to adapt to new systems, processes, and technologies Proficiency with Microsoft Office applications Experience with CRM software or the ability to learn new systems quickly Strong attention to detail and commitment to customer satisfaction Team-oriented approach with strong problem-solving skills Join Our Team If you are looking for an opportunity to apply your customer service and sales expertise in a collaborative environment where your contributions are valued, we would like to hear from you.

Pay:

$22.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person