Sales and Service Specialist Hertz - 3.2 Hackensack, NJ Job Details Full-time $18.50 an hour 18 hours ago Benefits Paid parental leave Health insurance Dental insurance Tuition reimbursement Paid time off Adoption assistance Parental leave Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Qualifications Computer operation Customer communication Customer returns handling Computer literacy Computer skills Full Job Description The Sales and Service Specialist TNC is a key member of the Hertz team, dedicated to delivering an exceptional rental experience for rideshare drivers participating in the Uber and Lyft vehicle rental programs. This role combines customer service, sales, and operational support to ensure customers receive fast, friendly, and efficient service.

Pay:

$18.50 per hour

Location:

360 River Street, Hackensack, NJ 07601 Key Responsibilities Assist customers with reservations, rentals, vehicle exchanges, and return processes. Answer customer inquiries regarding rental requirements, billing, extensions, roadside assistance, and program policies. Deliver outstanding customer service while working in a fast-paced environment. Promote and explain Hertz rideshare rental programs to current and prospective customers. Identify sales opportunities and help maximize revenue by overcoming customer objections and recommending solutions. Prepare vehicles for rental by conducting inspections, cleaning interiors and exteriors, fueling vehicles, and ensuring vehicles are rental-ready. Maintain accurate records and complete administrative tasks as needed. Support branch operations and special projects as assigned. Qualifications Previous customer service experience required. Strong communication, organization, and time management skills. Ability to multitask and work effectively in a fast-paced environment. Basic computer proficiency and attention to detail. Valid driver's license with an acceptable driving record. Ability to work flexible schedules, including weekends, holidays, and overtime as needed. Comfortable working both indoors and outdoors in varying weather conditions. Ability to stand for extended periods and perform vehicle-related tasks. What We're Looking For Customer-focused mindset with a passion for delivering exceptional service. Professional, energetic, and dependable team player. Strong problem-solving skills and a high level of ownership and accountability. Ability to communicate clearly and effectively; bilingual candidates are encouraged to apply.

Benefits Include:

Up to 40% off Hertz rentals Paid Time Off Medical, Dental, and Vision coverage 401(k) with company matching Paid Parental Leave & Adoption Assistance Employee Assistance Program Tuition Reimbursement and Educational Discounts Voluntary Benefits (Pet, Legal, Identity Theft, Critical Illness) Employee Perks and Discounts, including theme parks, gyms, and more. #zip The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran