Ready to bring energy, organization, and sales momentum to an Inside Sales role (bonus eligible) that directly supports the Outside Sales team? Coastal Source is looking for a Sales Support Specialist who thrives on building strong dealer relationships, coordinating follow-up, supporting active opportunities, and helping our sales team keep dealer engagement moving forward with consistency, professionalism, and care. About Coastal Source Coastal Source designs and manufactures high-performance outdoor audio and lighting solutions built to transform outdoor living spaces. We are known for premium products, durable design, innovation, and a dealer-first approach that helps our partners deliver unforgettable customer experiences. About the Role The Sales Support Specialist is an internal sales partner who supports Coastal Source's Outside Sales teams, dealers, sales representatives, and cross-functional partners. This role helps drive revenue, strengthen dealer relationships, support active opportunities, prepare accurate quotes, maintain clean customer information, and keep sales activity moving with urgency, professionalism, and care. If you are organized, sales-minded, customer-focused, and energized by helping a high-performing team win, this is an opportunity to make a visible impact every day. What You'll Do Support inbound and outbound sales activity for dealers, representatives, assigned accounts, and internal sales team members. Help identify opportunities to grow revenue through proactive follow-up, add-on sales, project support, and consistent account engagement. Serve as a responsive internal point of contact for dealers and sales representatives by answering questions, coordinating next steps, and providing timely updates. Prepare accurate quotes, assist with proposal follow-up, support order checks, and help ensure sales documentation is complete and aligned with customer needs. Develop strong working knowledge of Coastal Source outdoor audio, lighting, and related solutions in order to answer routine product questions and communicate value clearly. Maintain accurate account records, customer interactions, opportunity notes, pipeline activity, and follow-up tasks in CRM and related systems. Collaborate with Sales, Customer Experience, Design Services, Technical Support, Marketing, Operations, and Warehouse teams to resolve customer needs and support active opportunities. Look for ways to improve internal sales workflows, dealer communication, reporting, documentation, and follow-up processes. What Success Looks Like Dealers and sales representatives trust you because you are responsive, accurate, proactive, and easy to work with. Quotes, order support, and follow-up activity are handled with speed, clarity, and attention to detail. CRM records, account notes, opportunity updates, and pipeline activity are complete, current, and useful. You take ownership of open tasks and help keep opportunities moving forward. You quickly learn Coastal Source products, systems, and dealer processes and apply that knowledge with confidence. You contribute to a collaborative, transparent, customer-focused Coastal Source culture. What We're Looking For Strong customer service and relationship-building skills with a dealer-first mindset. A sales-driven approach, disciplined follow-up habits, and attention to revenue opportunities. Clear, concise, professional communication skills across phone, email, video, and internal documentation. Strong organizational skills with the ability to manage multiple priorities, customer requests, open tasks, and deadlines. Technical curiosity and willingness to learn outdoor audio, lighting, system applications, and dealer use cases. A practical problem-solving mindset with the ability to identify issues, coordinate resources, and escalate appropriately. Proficiency with CRM, ERP/order management systems, Microsoft Office, and related sales support tools; Zoho and SAP B1 experience is preferred. Qualifications Associate's or Bachelor's degree in Business, Communications, Marketing, Sales, or a related field preferred; equivalent experience may be considered. 2+ years of inside sales, sales support, account management, customer success, or B2B customer service experience preferred. Experience supporting dealers, distributors, integrators, representatives, contractors, or other B2B channel partners is preferred. Experience with audio, lighting, outdoor living, construction, design, technology, or premium/luxury products is helpful but not required. Ability to work independently, follow through on commitments, and contribute effectively in a fast-paced, collaborative environment. Work Environment This is a full-time, on-site role based in Moorestown, NJ. The position primarily involves office-based work, regular use of a computer, phone, video conferencing, CRM, email, and related business systems. Occasional travel for company meetings, dealer events, trade shows, or training may be required. Why Join Coastal Source? At Coastal Source, you will be part of a growing premium brand where quality, innovation, relationships, and follow-through matter. This role gives you the opportunity to support an energetic sales organization, build strong dealer relationships, learn exciting outdoor audio and lighting solutions, and help create the kind of customer experience that keeps partners coming back. If you are ready to bring organization, energy, and sales support excellence to a company that is redefining outdoor living, we would love to hear from you. Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law. Coastal Source participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Pay:

$75,000.00 - $95,000.00 per year

Benefits:

401(k) Dental insurance Disability insurance Health insurance Paid time off Application Question(s): How many years of inside sales, sales support, account management, customer success, or B2B customer service experience do you have? Have you supported dealers, distributors, integrators, contractors, sales representatives, or other B2B channel partners? Have you used Zoho, SAP Business One, or a similar CRM/ERP system in a professional setting? What experience do you have using an ERP, order management system, or business system to check orders, inventory, or tracking customer information? Do you know anyone who currently works for Coastal Source (including any family members), and if so, who? Will you now or in the future require sponsorship for a work visa? How many years of experience in audio? How many years of experience in lighting? Are you comfortable making proactive outbound calls and following up on sales opportunities? Can you reliably commute to Moorestown, NJ each day?

Work Location:

In person