A growing, well-established cosmetic and reconstructive plastic surgery practice in West Orange, NJ is seeking an enthusiastic, personable, and results-driven Patient Sales Consultant to join our team. This is a phone-based sales and lead management position focused on converting prospective patient inquiries into consultations and procedures. You will be one of the first personal points of contact a prospective patient has with our practice, making your ability to create a warm, professional, and enthusiastic first impression essential. The ideal candidate is confident on the phone, enjoys sales, learns quickly, is highly organized, and is comfortable using technology and CRM systems. You should be able to make a high volume of calls, respond quickly to new leads, and confidently learn and discuss our surgical and non-surgical procedures. Responsibilities Respond promptly to new inquires with the CRM Make 50+ outbound calls per day as needed and consistently follow up with prospective patients. Build rapport, create enthusiasm around the practice, and guide prospective patients toward scheduling a consultation or procedure. Confidently discuss procedures, treatment options, pricing, financing, and the patient experience. Manage leads from initial inquiry through consultation scheduling. Accurately enter, categorize, and move leads through the appropriate CRM pipelines. Maintain detailed and organized records of all lead communication and activity. Monitor lead activity and conversion progress and provide reporting and feedback to the Marketing Director and management. Work closely with the Marketing Director to maximize the value of incoming leads and provide insight into lead quality, common questions, and objections. Develop a strong working knowledge of our surgical and non-surgical procedures. Review and explain basic insurance benefits and eligibility when applicable. Training will be provided. Adapt to evolving CRM systems, workflows, and processes as the practice continues to grow. Qualifications We are looking for someone who is: Enthusiastic, engaging, and naturally personable, with the ability to make prospective patients feel welcomed and excited about our practice. Confident and professional with excellent verbal and written communication skills. Comfortable with sales, outbound calling, and consistent follow-up. Organized and able to manage a high volume of leads without losing attention to detail. Technologically proficient, comfortable troubleshooting and learning new software and CRM systems. A quick learner who can develop a strong understanding of plastic surgery and aesthetic procedures. Comfortable discussing pricing, financing, and insurance benefits. Adaptable, self-motivated, dependable, and accountable for results. Professional and compassionate while maintaining a confident, results-oriented approach.

Preferred:

2+ years of experience in sales, lead conversion, CRM/customer relationship management, medical aesthetics, plastic surgery, hospitality, luxury services, or a similar role. Medical experience is helpful but not required. Bilingual English/Spanish is strongly preferred but not required. Compensation This is an hourly position with opportunities for growth within a growing plastic surgery practice. If you are confident, enthusiastic, technologically capable, and motivated by sales and building relationships, we would like to hear from you. Skills Required Proven experience selling products (preferred) Medical terminology, plastic surgery experience strongly preferred Knowledge of office management systems and procedures Excellent time management skills and the ability to prioritize work Attention to detail and problem solving skills Excellent written and verbal communication skills Strong organizational skills with the ability to multi-task Abide by HIPAA and OSHA standards Able to lift up to 25 lbs Able to sit, stand, and/or walk 50-75% of work day Ability to work flexible hours Punctuality, attendance, and reliability Minimum of Associate's Degree preferred

Job Type:

Full-time Pay:

$25.00 - $32.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): What interests you most about working in plastic surgery and aesthetic medicine? What do you believe is the most important factor in converting an inquiry into a booked consultation or treatment? Why do you feel you'd be successful in this role? Ability to

Commute:

West Orange, NJ 07052 (Required)

Work Location:

In person