On-site Schedule:

Monday-Friday - 8:00am to 5:00pm 1 Millennium Drive, Willingboro, NJ 08046 The Customer Support Specialist (Post Sales) serves as a primary point of contact for customers after an order has been placed. This role is responsible for resolving customer inquiries, addressing order-related concerns, coordinating with internal departments, and ensuring an exceptional customer experience throughout the post-sales process. The ideal candidate is highly organized, customer-focused, and comfortable managing multiple priorities in a fast-paced environment. This position requires strong communication skills, attention to detail, and the ability to collaborate across departments to drive timely and effective resolutions. Key Responsibilities

Respond to customer inquiries via phone, email, chat, and other communication channels
Manage customer requests related to orders, shipments, returns, warranties, and service concerns
Investigate and resolve customer issues by collaborating with internal departments including Shipping, Warehouse, Production, Purchasing, Accounting, Quality, and Sales
Provide timely updates and status communications to customers throughout the resolution process
Document customer interactions, actions taken, and resolutions within company systems
Process credits, adjustments, returns, and other post-sale transactions as required
Monitor and manage assigned tasks and customer requests to ensure timely completion
Escalate complex customer concerns to management when appropriate
Maintain accurate records and customer communication history
Assist with special projects and process improvement initiatives
Identify recurring customer issues and recommend solutions to improve customer satisfaction
Contribute to departmental goals focused on customer service excellence and operational efficiency
Perform other duties, tasks, or work as assigned Qualifications
Strong customer service skills
Ability to handle multiple priorities in a fast-paced environment
Excellent problem-solving abilities
Strong attention to detail and organizational skills
Self-motivated and team-oriented
Ability to work professionally with customers and internal departments Knowledge & Skills Required
Strong computer proficiency
Excellent verbal and written communication skills
Ability to multi-task and prioritize effectively
Strong organizational and time-management skills
Attention to detail
Problem-solving abilities
Ability to work independently and collaboratively
Experience using CRM, ERP, or customer support systems preferred Education & Experience
High School Diploma or equivalent required
1-3 years of customer service, customer support, operations support, or related experience preferred
Experience in a high-volume customer-facing environment preferred Compensation The recruiting base pay rate for this full-time position is $23.

00-$30.00 per hour . Within the base pay range, individual compensation is determined by job-related skills, experience, and relevant education or training. This position is eligible for a year-end bonus plan based on individual and company performance. Radwell Benefits

Medical, dental, and vision coverage starting Day 1 of employment
15 PTO days
Paid company holidays
Company-paid short-term and long-term disability
Company-paid life insurance
401(k) with company matching
Free onsite gym Work Schedule This is a full-time position scheduled Monday through Friday from 8:00am to 5:00pm.

Employees are expected to maintain regular attendance and adhere to company time-off policies. 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