A Sales Advisor provides customers with information on company products or services, assists in selecting products, and completes sales orders. Handles customer phone calls and emails, or meets with customers in retail settings. Adds information to customer database.
Cuyahoga Falls, OH Job Details $63,757 - $117,346 a year 23 hours ago Qualifications Customer communication Product presentation Customer relationship building Passenger vehicle Client rapport building High school diploma or GED Sales presentations Driver's License Sales management systems proficiency Computer skills CRM system proficiency Guest rapport building
Full Job Description Job Purpose:
Build customer relationships and assist guests in selecting and purchasing vehicles through a transparent, no-haggle sales process while delivering an exceptional experience and achieving dealership sales objectives.
Key Responsibilities:
Guide customers through a transparent one-price buying process. Demonstrate vehicles and conduct test drives. Explain vehicle features and financing options. Maintain CRM records and follow up on leads. Deliver vehicles and provide a world-class customer experience.
Required Education:
High school diploma or GED required. Must possess a valid driver's license with an acceptable driving record and meet all state and dealership requirements for vehicle operation and sales activities.
Preferred Education:
Associate degree or coursework in business, marketing, communications, or a related field preferred. Ongoing sales, customer service, or automotive industry training is a plus.
Required Experience:
Previous customer service, retail sales, hospitality, or relationship-building experience required. Demonstrated ability to communicate effectively, build trust, and achieve performance goals in a customer-focused environment.
Preferred Experience:
Automotive sales, one-price retail sales, CRM utilization, lead management, or commissioned sales experience preferred. Experience delivering exceptional customer experiences and handling digital leads is highly desirable.
Required Skills and Abilities:
Excellent communication, listening, and interpersonal skills. Ability to build rapport, present products effectively, use technology and CRM systems. Manage multiple priorities and work evenings, weekends, and holidays as needed.
Preferred Skills and Abilities:
Knowledge of automotive products, digital retailing tools, financing processes, and CRM platforms. Strong negotiation alternatives, social media proficiency, self-motivation, prospecting ability, and a commitment to continuous improvement preferred.
