An Inside Sales Representative represents and sells products or services on behalf of a company, selling primarily through phone or email contacts. Recruits new customers, presents information to demonstrate product value and persuade buyers, negotiates prices, confirms sales agreements, and works to meet company sales goals.
Customer Service & Inside Sales Representative Part-Time (25 to 30 Hours) | Findlay, Ohio Area $17.00 per hour
JOIN OUR GROWING TEAM
We are a growing service company looking for a Customer Service & Inside Sales Representative who is professional, organized, dependable, and motivated to help customers while generating new business. This is a customer service + sales position . You will be responsible for answering incoming calls, helping customers, following up with leads and estimates, making outbound sales calls, and helping our office and field teams stay organized. If you enjoy talking with people, solving problems, and winning the business instead of simply waiting for the phone to ring , this could be a great opportunity for you.
WHAT YOU'LL DO
Customer Service Answer incoming customer calls professionally and promptly. Help customers understand our services, pricing, and scheduling. Schedule and reschedule services. Handle customer questions and routine service issues. Follow up with customers to make sure their needs are being met. Resolve customer concerns professionally. Escalate larger issues to management when necessary. Inside Sales Make outbound sales calls every day. Follow up with new leads. Follow up on quotes and estimates. Contact previous customers for repeat business. Develop relationships with contractors, businesses, and commercial customers. Ask for the sale and turn opportunities into booked jobs. Cross-sell our services when appropriate. Help increase revenue across our service lines. Office & Dispatch Support Communicate with drivers, movers, crews, dispatchers, and management. Help keep daily schedules organized. Communicate schedule changes to customers. Confirm upcoming jobs. Enter and update customer information in our CRM. Make sure customer notes and follow-ups are documented. Help the office team keep the day running smoothly.
WHAT WE ARE LOOKING FOR
We want someone who is: Highly dependable Professional and friendly Comfortable talking on the phone Confident asking for the sale Organized and detail-oriented Comfortable making outbound calls Good at multitasking A strong communicator Able to stay calm when things get busy Comfortable working with computers and CRM systems Willing to learn our systems and processes A team player Someone who takes ownership instead of making excuses
MOST IMPORTANT
You must be comfortable with sales. This is not a position where you simply sit and wait for customers to call. We expect you to actively follow up with customers, make sales calls, pursue opportunities, and help grow the company.
WHAT SUCCESS LOOKS LIKE
In this position, success means: Answer the phone → Help the customer → Make the sale → Follow up → Document it You will be expected to consistently: Answer incoming calls. Respond to leads quickly. Make 100 outbound sales calls per day. Follow up on quotes. Follow up on missed opportunities. Keep the CRM updated. Help customers. Generate revenue. Communicate effectively with the field team. Your performance will be measured by customer service, sales activity, follow-up, accuracy, and revenue production.
WHY WORK WITH US?
We are building a professional company with clearly defined systems, responsibilities, and expectations. You will have the opportunity to: Grow with a growing company. Develop your sales and customer service skills. Take on additional responsibility as you prove yourself. Work with a team that values accountability. Earn additional compensation based on performance. Become an important part of our office and sales operation.
THE RIGHT PERSON FOR THIS JOB
This position is a great fit for someone who can say: "I like talking to people." "I don't mind making sales calls." "I follow up until the job is done." "I can handle a busy day." "I don't need someone standing over me to stay productive." "When there is a problem, I look for a solution." If that sounds like you, we want to hear from you.
BASIC REQUIREMENTS
Previous customer service, sales, dispatch, office, or call-center experience preferred. Strong verbal and written communication skills. Basic computer skills. Ability to learn CRM and scheduling software. Reliable attendance and punctuality. Ability to work independently and as part of a team. Must be comfortable making outbound sales calls. Experience in moving, junk removal, dumpsters, portable storage, construction, logistics, or other service businesses is a plus, but not required.
SCHEDULE
Part-Time at 25 to 30 hours a week (9am to 3pm) Monday-Friday with scheduled weekend coverage as needed. Our business operates in a fast-paced environment, and flexibility is important.
OUR EXPECTATION
We don't expect perfection.
We do expect:
Reliability. Accountability. Professionalism. Hard work. Follow-through. A positive attitude. And a willingness to sell. If you're looking for a position where you can make a difference, help customers, and be rewarded for your performance, apply today.
Pay:
From $17.00 per hour
Experience:
B2B sales: 5 years (Preferred)
Customer Service:
5 years (Preferred) Phone etiquette: 3 years (Preferred) Ability to
