ESSENTIAL DUTIES & RESPONSIBILITIES

CUSTOMER SUPPORT

Assist and support customers and outside sales team with requests to include but not limited to:\nAnswering phones, customer account look-up, place fuel orders (or route to appropriate Dept)\nProvide Fuel Order status updates and ETAs\nCustomer Support to include sending copies of POD's, invoices, or other needs as requested\nDaily Reports to include usage reports or KPI documents\nAssist sales team with documentation for customer set-ups, quotes, and proposals\nSMARTank•monitor portal to check fuel levels as needed to maximize orders\nInitiate equipment service requests\nORDERS\nReceive, Enter, Process, Dispatch (if applicable) order requests for Fuel Dept\nMaintain scheduled orders and update master list accordingly\nUpdate with correct pricing, product, gallons, PO and ship to locations\nReview and check for accuracy to avoid billing or payment delays\nVENDORS\nSource new vendors nationally as needed and negotiate deliveries and pricing\nUtilize the MSP vendor portal and approval process to setup new vendors\nMaintain Vendor database for emergency or ASAP orders\nDispatching to Common Carriers to include sending MSP's Pull Points (Supply Points)•a common carrier pulls from MSP's terminal supply and delivers to our customer.

\nSource out 3rd party or common carrier transportation to provide the delivery of light products to remote customers\n

Special Customer Support:

Cradle-to-Grave support for national accounts that includes utilizing special programs such as Corrigo or Ariba as well as personalized customer service, communication and reporting.\nReceive, enter, process, verify and approve vendor invoices utilizing the vendor packet for approval or approval and assignment in Concur for accurate and prompt vendor payment\nReview vendor invoices to ensure MSP profitability\nAttend and complete various Safety and IT trainings\nOther duties as assigned Physical and Environmental Conditions The position is located in an office the employee is required to sit for long periods of time and occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, knee, crouch, talk and hear. The incumbent frequently lifts up to 10 lbs. Minimum Education, Experience and Certification Minimum one (1) year of experience in inside sales or customer service, preferably in either fuel distribution or light industrial sectors.\nPrevious experience with PDI Enterprise, SkyBitz, & Axxis is preferred\nProficient Microsoft Excel and Outlook\nMinimum typing speed of 50wpm Knowledge, Skills, and Abilities Must possess effective written and oral communication skills\nMust have excellent interpersonal skills and problem-solving techniques and skills Benefits Up to $3,000 each year to help cover your out-of-pocket healthcare costs\nComprehensive Medical, Dental & Vision Insurance, plus Company-Paid Disability, Life & AD&D Coverage\n401(k) with Company Match up to 50% of the first 6% on each paycheck

Vested Immediately\nWellness program incentives that can reduce your healthcare premium up to $1200 per year\nPaid Time Off that includes vacation days, sick leave, 8 paid holidays, 2 floating holidays and a paid day for volunteering at a non-profit agency.

\n2 weeks of paid Parental Bonding leave\nMaternity Leave\n

Tuition Reimbursement Additional Information Pay:

Position pays $18

$21/hr and is eligible for an annual bonus of up to $1,500.00\nHow to Apply
Applications will be accepted until position is filled\n

Full Benefits Guide:

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