A Sales Support Specialist works as part of a sales team to provide support to sales representatives and assist with customer service. Manages data used by a sales team. Reviews orders and customer requests, and works to resolve customer issues related to sales. May research and develop leads for sales.
Vandalia, OH Job Details 3 days ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Customer communication Customer relationship building ERP systems Phone canvassing Sales management systems proficiency Initial Contact (sales skills) CRM system proficiency Productivity software Customer interaction during outreach Client interaction via phone calls
Full Job Description Description:
Help Our Customers Succeed. Help Our Sales Team Win. At Spectra Precision , we build industry-leading technology that helps construction professionals work more efficiently, accurately, and profitably. As part of the Precisional family of companies, we serve customers around the world with innovative solutions and exceptional support. We're looking for a highly organized, customer-focused professional to join our growing team as a Customer Excellence & Sales Support Specialist . This role is perfect for someone who enjoys helping customers, supporting sales activities, solving problems, and building strong business relationships. If you thrive in a fast-paced environment, enjoy working across departments, and take pride in delivering outstanding customer experiences, we'd love to hear from you. What You'll Do In this role, you'll be a critical link between our customers, dealers, sales team, and internal operations.
Your responsibilities will include:
? Qualifying and routing incoming sales leads ? Analyzing dealer and customer activity to identify opportunities for growth ? Supporting sales representatives with lead follow-up and customer engagement ? Processing customer orders accurately through CRM and ERP systems ? Monitoring order status and coordinating timely delivery ? Maintaining accurate customer and sales data ? Responding to customer inquiries professionally and efficiently ? Building strong relationships with customers and dealer partners ? Collaborating with Sales, Operations, Logistics, and other internal teams to deliver an exceptional customer experience Benefits Medical, Dental, and Vision coverage subsidized by company Employer covered term life, short term disability and long-term disability policies Employer matching 401k Paid Time Off Paid holidays
Requirements:
What We're Looking For Required Qualifications Experience in customer service, sales support, order management, inside sales, account coordination, or a related role Strong communication skills, both written and verbal Ability to prioritize multiple tasks and meet deadlines Excellent attention to detail and organizational skills Experience with CRM and ERP systems Proficiency with Microsoft Office Self-motivated with the ability to work independently Comfortable making proactive outbound customer calls and building business relationships [Spectra Pr...ob Profile | Word] Preferred Qualifications Experience with Salesforce or a similar CRM platform Experience supporting dealer or distributor networks Background in construction, industrial equipment, manufacturing, or related industries Experience with reporting, analytics, or business process improvement Continuous improvement mindset and a passion for customer success Why Join Spectra Precision? Work for a recognized global leader in construction technology Join a collaborative and supportive team environment Develop your customer, sales, and business operations skills Gain exposure to sales, operations, logistics, and dealer management Build a long-term career within a growing international organization Make a direct impact on customer satisfaction and business growth
