Experienced Sales BDC Representative Orr Nissan East Del City, OK Job Details Full-time 1 day ago Benefits Health savings account Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Opportunities for advancement Life insurance Qualifications Teamwork Interpersonal skills High school diploma or GED Client database systems Organizational skills Customer information system software Dealership experience Time management Customer data entry Full Job Description A BDC (Business Development Center) representative is a customer service and sales support role, typically in an automotive dealership, responsible for handling inbound and outbound customer communication. Key duties include following up on leads, scheduling appointments, managing customer information, and ensuring customer satisfaction, primarily through phone and email. This role requires strong communication, organization, and computer skills to manage leads and maintain a customer database.

Key responsibilities Handle customer inquiries:

Answer incoming calls and emails from potential and existing customers regarding sales and service.

Schedule appointments:

Coordinate and schedule service appointments, sales appointments, and test drives.

Manage leads:

Follow up on leads from various sources, such as the internet, to generate new appointments and sales opportunities.

Maintain customer records:

Accurately enter and update customer information in the dealership's CRM or management software.

Ensure customer satisfaction:

Conduct post-service follow-ups to check on customer satisfaction and handle any issues that arise.

Build relationships:

Develop and maintain a strong customer network by building rapport and following up with new and existing clients. Required skills and qualifications

Communication:

Excellent verbal and written communication skills are essential.

Customer Service:

A professional, friendly, and enthusiastic attitude is crucial for initial customer contact.

Computer proficiency:

Must be computer literate and comfortable with data entry, customer relationship management (CRM) systems, and other dealership software.

Organization:

Strong organizational and time-management skills are necessary to handle a high volume of tasks.

Teamwork and motivation:

The ability to work both independently and as part of a team in a fast-paced environment is important.

Education:

A high school diploma or equivalent preferred. Evenings and Saturdays are requried. Base pay plus commission.

MINIMUM 1 YEAR PREVIOUS AUTOMOTIVE BDC EXPERIENCE REQUIRED

Job Type:

Full-time Benefits:

401(k) Dental insurance Disability insurance Employee discount Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Vision insurance

Work Location:

In person