Sales & Services Coordinator

Job Summary Travel Salem is seeking an energetic, proactive, extremely accurate, and detail-oriented Sales & Services Coordinator with a strong work ethic to join our Convention Sales and Sports Commission team. This position plays a key role in delivering exceptional client experiences while supporting the sales process through strong administrative, logistical and coordination skills. The ideal candidate is highly organized, takes initiative, and thrives in a fast-paced, team-oriented environment. The Sales & Services Coordinator supports the coordination of familiarization (FAM) tours and group servicing efforts—ensuring every client interaction in-market is seamless, professional and memorable. Responsibilities also include CRM data entry and reporting, assisting with proposal development, and coordinating closely with local vendors and partners to bring customized experiences to life. Working across both Meetings & Conventions and Sports, this role contributes directly to enhancing Salem's value as a destination. Through a proactive approach and strong communication, this position helps the Sales team secure new business, strengthen relationships, and drive repeat visitation. If you bring energy, initiative, precision and a commitment to excellence in your work, we invite you to apply and be part of Travel Salem - a team that showcases the best of Salem. Duties Sales & Service Support Lead servicing and on-site execution for hosted events, owned events, and group programs, ensuring a high-quality and consistent client experience Work with the Sales team to plan and execute familiarization (FAM) tours, including coordination of schedules, partners, and on-the-ground delivery Coordinate event-related services based on client needs, including itineraries, off-site activities, transportation, vendor services, and on-site logistics Serve as the liaison between local vendors, venues, and clients to ensure seamless coordination and execution of services Support the sales process by sourcing local vendors, collecting proposals, and assisting with bid development and client-facing materials Coordinate on-site activations such as information tables, welcome services, distribution of visitor materials and event support elements Collect and maintain event-related data, including service details and post-event feedback, to support future planning Maintain and update CRM (IDSS) records, with a focus on local partner and vendor contacts Manage and distribute the Market Demand Calendar on a quarterly basis to local stakeholders, supporting awareness of upcoming demand and alignment across partners Manage department inventory, including banners, promotional items, giveaways, tents, tables, chairs, and other event-related assets Assist with coordination of volunteer needs for events, including communication and basic logistical support Administrative Support 1. Coordinate internal and external meetings, including Team Salem and Sports Council meetings, and document key notes and action items 2. Assist with departmental organization, project coordination, and other administrative functions as assigned Miscellaneous Requirements 1. Perform additional duties and support special projects as assigned 2. Position requires a flexible schedule, including occasional evenings, weekends, and on-site or on-call support during events, with workload varying seasonally based on event activity 3. Must possess a valid, unencumbered Driver's License and have access to a reliable vehicle 4. Ability to lift and transport materials weighing up to 35 pounds 5. Participate in Travel Salem and community-related activities as needed

Pay:

$40,000.00 - $50,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person