Sales Operations Coordinator

Sales Operations Coordinator Lucky Foods, LLC - 2.0 Tualatin, OR Job Details Full-time $50,000 - $53,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Bilingual Customer communication Spreadsheets ERP systems Administrative experience Korean Productivity software Cross-functional collaboration Cross-functional communication Full Job Description Lucky Foods LLC is a growing food manufacturing and distribution company specializing in high-quality Asian-inspired food products. We work with major retailers, distributors, brokers, and food service customers across the U.S. We are looking for a detail-oriented and proactive Sales Operations Coordinator to support our Sales team with deduction management, broker communication, customer account support, and new customer development activities. Key Responsibilities Track and manage customer deductions, including backup collection, dispute follow-up, and deduction log maintenance. Coordinate with brokers, distributors, and customers regarding pricing discrepancies, promotional allowances, shortages, compliance fees, and other deduction-related issues. Support customer communication related to orders, invoices, pricing, product information, and account follow-up. Assist with new customer development by researching prospects, coordinating samples, and supporting onboarding documentation. Work with Accounting to provide deduction backup, support credit memo requests, and resolve AR-related customer issues. Coordinate with SCM and Logistics to investigate shipment, shortage, and delivery-related claims. Maintain organized records of broker communication, customer follow-up, deduction status, and open issues. Support food show preparation, sample shipments, customer presentations, and other sales-related projects. Perform other related duties as assigned to support the Sales team and overall business operations. Required Qualifications Bilingual fluency in Korean and English is required due to regular communication with Korean-speaking internal teams and business partners. 1-3 years of experience in sales support, sales operations, customer service, account coordination, AR support, or a related administrative role preferred. Strong written and verbal communication skills in both Korean and English. Strong attention to detail and ability to manage multiple priorities and follow-ups. Proficiency in Microsoft Excel and general office software. Ability to work cross-functionally with Sales, Accounting, SCM, Logistics, and Marketing. Preferred Qualifications Experience in food manufacturing, CPG, distribution, retail, or broker-managed sales environment. Experience with customer deductions, distributor claims, customer portals, EDI, or ERP systems. Experience coordinating with brokers, distributors, retailers, or food service customers.

Pay:

$50,000.00 - $53,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person