Inside Sales Representative Valve 48 Bethel Park, PA Job Details Full-time From $60,000 a year 4 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Vendor relationship building Customer communication Attention to detail Customer relationship management Organizational skills Business Associate's degree Full Job Description The Inside Sales Specialist supports Valve 48's customer and sales operations through efficient quote generation, order management, and communication with customers, vendors, and internal teams. This position ensures accurate pricing, timely responses, and seamless coordination between sales, actuation, and operations to drive customer satisfaction and profitable growth. Job Summary Responsible for managing customer inquiries, preparing quotes, processing orders, and coordinating with suppliers for pricing and material sourcing. The Inside Sales Specialist serves as a key communication link between customers, outside sales representatives, and internal departments. As the organization grows, this role is positioned to evolve into either an Inside Sales Manager or Product Specialist role, providing leadership or technical expertise within the sales organization. Duties and Responsibilities

• Prepare accurate and timely customer quotes using Profit 21 ERP, ensuring proper cost and margin calculations.
• Process sales orders, ensuring data accuracy, completeness, and adherence to company policies.
• Assist in sourcing materials and obtaining vendor pricing to support competitive and profitable quotes.
• Maintain communication with customers and outside sales teams to confirm order status, delivery timelines, and project details.
• Ensure consistency between quote, order, and delivery documentation for efficient quote-to-cash execution.
• Provide exceptional customer service through timely and professional responses to inquiries and issues.
• Coordinate with warehouse and actuation teams to ensure order accuracy and scheduling alignment.
• Support the development and maintenance of standard operating procedures for quoting and sales workflows.
• Assist in ERP data management, including customer information, pricing updates, and quote follow-up tracking.
• Identify opportunities to improve internal sales processes and contribute to continuous improvement initiatives. Future Expectations
• Develop advanced sales and product knowledge to support technical solution selling and product specialization.
• Contribute to KPI tracking and performance analytics related to sales responsiveness, conversion rates, and margin control.
• Participate in system and process improvement projects to enhance ERP efficiency and quote accuracy.
• Support or lead training initiatives for future Inside Sales personnel as the team expands.
• Pursue professional development toward Inside Sales Manager or Product Specialist roles based on skills and performance. Working Conditions/Core Competencies
• In-office position; minimal to no travel required.
• Strong interpersonal, communication, and customer service skills.
• High attention to detail with the ability to manage multiple priorities under deadlines.
• Proficiency in ERP systems (Profit 21 preferred) and Microsoft Office Suite.
• Analytical problem-solving mindset with a focus on accuracy and efficiency.
• Ability to collaborate effectively across departments and maintain professional relationships with customers and vendors. Physical Requirements
• Must be able to perform physical activities such as, but not limited to, lifting or moving equipment (up to 25 lbs) unassisted. Education and Experience
• Associate or Bachelor's degree in Business, Marketing, or a related field preferred.
• 2-5 years of experience in inside sales, customer service, or technical sales support in a distribution or manufacturing environment.
• Industrial Pipe, Valve and Fitting knowledge preferred
• Experience with ERP systems (Profit 21 preferred) and understanding of quoting and order processes. Skills and Knowledge
• Knowledge of sales and customer relationship principles.
• Excellent written and verbal communication skills.
• Ability to interpret customer specifications and technical requirements.
• Proficiency in pricing analysis and margin management.
• Strong organizational skills and ability to manage high quote volumes efficiently.

Pay:

From $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person