Job Description

• Technical Sales / Product Specialist.

September 2025. The role of the Technical Sales / Product Specialist is to act as the first line of contact with our customers and to offer expert advice on the selection and design-in of our enclosures, as well as processing customer requests for samples, quotations and dealing with orders. Candidates must have good communications skills both on the phone and by written communications. Previous experience in an engineering environment, even some engineering qualifications, will be of particular advantage. The role requires a person who is able to think on their feet when faced with a technical question or an issue. Computer literacy is also a requirement. Full product and systems training will be provided outside and on-the-job. The job will include the following functions: Answering customer calls concerning:

• technical enquiries
• helping the customer select one of our enclosures to house their system
• using our websites online with the customer to take them through our range of products and offer alternatives/solutions
• sample requests
• pricing and quotation requests
• order taking and processing Information Inquiries
• logging inquiries in our Maximizer CRM to record opportunities and follow-ups Order Processing
• checking order details
• logging orders on to the computer
• placing orders on brand suppliers as required
• following up with order acknowledgements Customer Orders Logistics
• arranging special deliveries as per customer needs Special Quotations
• review customer drawings and/or requirements
• discuss requirements with Supplier and/or management team
• request costings from source/brand factory
• use costings to create selling prices using predetermined guidelines Follow-Ups / Opportunities
• follow-up quotations and samples
• follow-up inquiries
• use of the opportunities system to ensure all projects are fully seen through to conclusion
• contact existing customers to follow-up regular business, develop new opportunities and build customer relationships Customer Visits
• meet with customers on or offsite to demonstrate our products and services
• creating quotations and samples from the visit
• follow up the resulting projects Terms and conditions: Reports directly to Sales Manager Salary depending upon qualifications, and experience Probationary period 3 months Hours of work 8:30 am to 5:00 pm Monday to Friday Full-time in office position Two weeks paid vacation

Job Type:

Full-time Pay:

$43,404.93

• $52,272.

61 per year

Benefits:

401(k) matching Dental insurance Health insurance Vision insurance

Work Location:

In person