POSITION SUMMARY

The Inside Sales Coordinator is an essential role that is responsible for providing administrative support to our in-house sales team, by serving as a point of contact for customers with queries about products, orders, and deliveries.

ESSENTIAL DUTIES/RESPONSIBILITIES

Assist and coordinate Sales Executives' sales efforts Process sales purchase orders, enter quotes manually and in e-commerce site Work in multiple systems when processing orders Review required documents for accuracy and completeness Create, update, and maintain customer information in HubSpot CRM Provide a positive customer experience Handle inbound calls, emails, and website requests Field product and process questions from customers

ADDITIONAL RESPONSIBILITIES

Will be required to perform other duties as requested, directed, or assigned

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

Proficiency with all Microsoft Office applications Experience in a CRM system Ability to work in multiple systems concurrently Attention to detail is mandatory Excellent communication skills Strong organizational skills Self-direction and resourcefulness

PREFERRED BUT NOT REQUIRED A

background working in a sales-oriented environment Previous sales administrative support experience preferred Able to multitask, prioritize and manage time efficiently Ability to work independently and as an active member of a team Strong analytical and problem-solving ability Self-motivated and goal oriented Personable and can-do attitude Ability to prioritize tasks in a fast-paced, and deadline driven environmen

SUPERVISORY FUNCTIONS

(if applicable)

Plan and Assign Work
Train
Performance Evaluations
Hire/Fire
Disciplinary Action
Handle Grievances
Salary Increases

WORKING CONDITIONS

PHYSICAL

ABILITIES

To comply with the Americans with Disabilities Act of 1990 (ADA), which prohibits discrimination against qualified individuals on the basis of disability, it is necessary to specify the physical, mental and environmental conditions of the Essential Duties of the job. N (Not applicable) Activity is not applicable to this occupation O (Occasionally) Occupation requires this activity up to 33% of the time (0

2.5+ hours/day) F (Frequently) Occupation requires this activity from 33%
66% of the time (2.5
5.

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