Integrated Fabrication & Machine, Inc.

JOB TITLE

Inside Sales Representative

REPORTS TO

Vice President of Sales

LOCATION

Greenville, PA

CLASSIFICATION

Full Time

FLSA STATUS

Exempt Company Overview Integrated is the leading North American manufacturer in metal fabricated components for the power and specialty electrical transformer industry. We are a precision metal fabrication and machining company supplying high-quality components to transformer manufacturers across North America. Our commitment to quality, on-time delivery, customer satisfaction, technical competence and responsiveness has made us a trusted partner in the power and electrical equipment market. Position Summary The Inside Sales Representative will play a key role in driving customer satisfaction and business growth by managing customer accounts, processing inquiries, preparing quotations, processing orders, ensuring proactive communication and coordinating with engineering and production teams. This position is ideal for a detail-oriented, technically minded professional who enjoys both customer interaction and problem-solving in a manufacturing environment. Key Responsibilities Quoting and Order Processing Serve as the initial point of contact for customers and prospects. Review customer drawings, specifications, and RFQs to prepare accurate quotes. Work with engineering and production teams to determine manufacturing process and estimated labor hours. Enter and manage sales orders. Enter and manage production models and jobs. Sales Support Assist in developing and maintaining strong relationships with clients, ensuring repeat business and long-term satisfaction. Follow up on quotations as needed and convert opportunities into sales in accordance with the organization's strategic plan. Coordinate / communicate order status updates, expedite requests, and delivery schedules. Monitor and manage client schedules communicating to engineering and operations as needed. Immediate communication of any quality issue to Quality Manager and coordination of the response to client in actions to satisfy the client's needs. Collaboration Liaise with engineering, quality, and production departments to ensure accurate understanding of customer requirements. Communicate effectively with logistics and shipping to ensure on-time delivery. Market and Customer Insight Stay informed about transformer industry trends, competitor offerings, and customer developments.

Qualifications Education:

Associate's or Bachelor's degree in Business, Engineering, Industrial Technology, or related field (or equivalent experience).

Experience:

2-5 years of inside sales or customer service experience in a manufacturing, metals, or metal fabrication environment preferred. Familiarity with machining, metal fabrication, and metals are a plus.

Technical Skills:

Ability to read and interpret mechanical drawings. Proficiency with Microsoft Office Suite (exceptional usage of excel). Strong math and analytical skills for cost estimation.

Soft Skills:

Excellent written and verbal communication skills. Capable of working in a team environment and detail oriented. Ability to multitask and manage multiple priorities in a fast-paced environment. Performance Indicators Thorough, accurate, and extremely responsive communication inside and outside the organization Accuracy of order requirements Quote turnaround time and accuracy Support of our efforts regarding On-time delivery performance Customer satisfaction feedback Compensation & Benefits Competitive compensation Health, dental, life, and vision insurance 401(k) with company match up to 2% Paid time off and holidays Opportunities for advancement within a fast-growing company Safety prescription glasses and steel-toed shoe reimbursement This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Pay:

$50,000.00 - $59,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance

Work Location:

In person