TEAM TOYOTA OF LANGHORNE EXPERIENCED AUTOMOTIVE SALES BDC REPRESENTATIVE

Experienced in Automotive Sales BDC? Great with customers? Know how to turn an internet lead into a real conversation? We want to meet you. Team Toyota of Langhorne is looking for an experienced Automotive Sales BDC Representative who brings professionalism, personality, creativity, and energy to every customer interaction. This is not simply an "answer the lead" position. We are looking for someone who understands how to engage customers, build rapport, ask the right questions, follow up consistently, and create a reason for the customer to visit our dealership. If you are comfortable communicating by phone, text, email, and personalized video and know how to make your communication stand out from the typical dealership response, you may be a great fit for our team.

WHAT YOU'LL DO

Respond promptly and professionally to incoming internet leads Communicate with customers by phone, text, email, and video Turn online inquiries into meaningful customer conversations Create personalized responses rather than relying solely on generic templates Build rapport and identify each customer's individual needs Schedule and confirm dealership appointments Maintain consistent and organized follow-up with prospective customers Accurately document all customer communication and activity in the CRM Manage multiple customers, leads, and follow-up tasks throughout the day Work closely with Sales Management and the Sales Team Provide a professional and positive customer experience from the first inquiry through the dealership visit

EXPERIENCE & QUALIFICATIONS

Previous CRM experience is required. Experience with Reynolds & Reynolds

FOCUS CRM

is a strong plus , but candidates with experience using other automotive CRM platforms will absolutely be considered. The right candidate should also have: Strong multitasking and time-management skills Excellent written and verbal communication skills Professional and confident telephone skills Experience with Microsoft Outlook and Microsoft Excel Ability to comfortably manage a high volume of leads and follow-up activity Strong attention to detail and accurate CRM documentation Ability to prioritize new leads while maintaining existing follow-up Confidence communicating with customers across multiple channels A creative and personable approach to customer engagement Dependability, professionalism, and a strong work ethic The ability to work independently while contributing to a team environment Automotive dealership and Sales BDC experience is strongly preferred.

COMPENSATION

Pay is commensurate with experience. Target with Bonus included would be $50K+ We recognize that an experienced BDC professional brings valuable skills to the dealership. Compensation includes a competitive hourly rate plus performance-based bonus opportunities , with compensation determined based on experience and qualifications.

WE ARE LOOKING FOR SOMEONE WHO CAN CONNECT WITH PEOPLE

Our ideal representative understands that customers have choices. We want someone who knows how to make our dealership stand out by being responsive, personable, professional, and creative . You should be comfortable picking up the phone, writing a thoughtful email, sending a personalized text and video, and finding a different approach when the first attempt doesn't get a response. If you have automotive BDC experience, CRM experience, strong communication skills, and the personality to turn an internet inquiry into a genuine customer relationship , we would like to hear from you. Apply today and tell us about your automotive BDC and CRM experience. Team Toyota of Langhorne is an Equal Opportunity Employer.

Pay:

$46,000.00 - $52,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance Ability to

Commute:

Langhorne, PA 19047 (Preferred)

Work Location:

In person