About Frederick Chevrolet Frederick Chevrolet is seeking a motivated, organized, and customer-focused Automotive Business Development & Internet Sales & Service Team Member to join our team in Lebanon, Pennsylvania. This is an in-person, full-time position designed for someone who enjoys communicating with customers, following up on sales and service opportunities, working with digital leads, and helping turn online and telephone inquiries into dealership appointments and long-term customer relationships. Frederick Chevrolet serves customers throughout Central Pennsylvania with a large selection of new Chevrolet vehicles, pre-owned vehicles, fleet and commercial vehicles, automotive financing, parts, and professional service . The ideal candidate will be comfortable working in a fast-paced dealership environment and communicating with customers by phone, text, email, online chat, and other digital channels. Position Overview As a member of our Business Development and Internet Sales & Service team, you will be one of the first points of contact for customers interested in purchasing a vehicle, trading a vehicle, scheduling service, or learning more about Frederick Chevrolet. Your primary responsibility will be to quickly and professionally respond to customer inquiries, provide accurate information, maintain consistent follow-up, schedule appointments, and help connect customers with the appropriate sales, fleet, commercial, finance, or service department. This position is focused on customer communication, lead management, appointment setting, follow-up, and relationship building rather than traditional showroom floor sales alone.

Primary Responsibilities Responsibilities may include:

Respond to incoming internet sales leads, website inquiries, phone calls, emails, text messages, and online customer requests. Communicate with prospective customers regarding new Chevrolet vehicles and pre-owned inventory. Assist customers interested in fleet and commercial vehicle opportunities. Respond to service-related inquiries and help schedule service appointments. Contact customers promptly after receiving new leads or inquiries. Maintain consistent follow-up with customers who have not yet purchased or scheduled an appointment. Schedule qualified sales and service appointments for the dealership. Confirm upcoming appointments and follow up with customers who miss scheduled appointments. Re-engage previous customers and older leads when appropriate. Provide customers with basic information regarding vehicle availability, features, pricing, incentives, trade-ins, financing options, and dealership services. Direct detailed pricing, financing, trade appraisal, fleet, or commercial questions to the appropriate dealership representative when necessary. Work closely with the sales management, sales, fleet and commercial, finance, service, and marketing teams. Maintain accurate and complete customer information within the dealership CRM. Document customer conversations, follow-up activity, appointments, and lead status. Follow established lead-management and customer-contact processes. Assist with follow-up after vehicle purchases and service visits to help maintain strong customer relationships. Contact previous customers regarding future vehicle needs, trade opportunities, service needs, and dealership programs. Help maintain a high level of customer satisfaction throughout the sales and service process. Represent Frederick Chevrolet professionally in every customer interaction. Typical Daily Activities A normal day may include: Reviewing and responding to new internet leads. Making outbound follow-up calls to prospective customers. Sending personalized text and email follow-ups. Answering inbound customer phone calls. Confirming scheduled sales and service appointments. Contacting customers who submitted vehicle or trade-in inquiries. Following up with customers regarding available inventory. Updating lead notes and customer information in the CRM. Coordinating with sales representatives regarding scheduled appointments. Assisting customers looking for fleet or commercial Chevrolet vehicles. Following up on unsold showroom traffic and previous internet leads. Assisting service customers with scheduling and basic appointment questions. Reconnecting with past customers regarding future vehicle or service needs. Monitoring outstanding customer opportunities and ensuring leads do not go unanswered. Qualifications We are looking for someone who is: Professional, dependable, and motivated. Comfortable communicating with customers by phone, text, and email. Friendly and confident when speaking with customers. Organized and capable of managing multiple customer conversations and follow-up tasks. Comfortable working with computers, CRM systems, email, texting platforms, and dealership software. Able to communicate clearly and professionally in both written and verbal communication. Customer-service oriented with strong relationship-building skills. Able to work both independently and as part of a dealership team. Comfortable working in a fast-paced environment. Focused on follow-through and attention to detail. Motivated by goals and measurable performance. Automotive sales, BDC, customer service, call center, internet sales, retail sales, hospitality, service scheduling, or appointment-setting experience is helpful, but candidates with strong communication skills and a willingness to learn are encouraged to apply. Previous Experience That May Be Helpful Experience in any of the following areas may be beneficial: Automotive Business Development Center / BDC Automotive Internet Sales Automotive Sales Service Scheduling Customer Service Call Center Appointment Setting Retail Sales Inside Sales Lead Management CRM Software Fleet or Commercial Vehicle Sales Compensation Annual earning range: $60,000-$80,000 , based on experience, performance, and position structure. There is also room for continued professional and financial growth within Frederick Chevrolet and the organization for individuals who demonstrate strong performance, customer service, leadership, and initiative. Why Join Frederick Chevrolet? Frederick Chevrolet offers the opportunity to build a career within an established automotive dealership while gaining experience across multiple areas of the business, including: New Chevrolet vehicle sales Pre-owned vehicle sales Fleet and commercial vehicle sales Automotive financing Service and customer retention Internet lead management Business development Customer relationship management This position can provide a strong foundation for future advancement within automotive sales, management, business development, fleet and commercial sales, or other dealership departments. Work Location This is an in-person position at: Frederick Chevrolet 1505 Quentin Road Lebanon, PA 17042 Learn more about Frederick Chevrolet at: www.

FrederickChevrolet.com Apply Today If you are a motivated communicator who enjoys working with customers, following up on opportunities, and being part of a team-focused dealership environment, we encourage you to apply. Join the Frederick Chevrolet team and build a career with an organization where there is opportunity to learn, perform, and grow. Frederick Chevrolet is an equal opportunity employer.

Pay:

$60,000.00 - $80,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Paid training Vision insurance

Work Location:

In person